Features
Pricing
Developer Docs
My Requests
Login
English
English
Ja - 日本語
Contents
x
Getting Started
Dialpad Admin
Security and Trust
Ai Meetings
Contact Center and Ai Sales
Devices
Calls, Messages, and Faxes
Integrations
Digital Engagement
Dialpad Self Service
What’s New at Dialpad
Powered by
Contact Center Settings
12 Articles
in this category
Share this
Print
Share
Dark
Light
Contents
Contact Center Settings
12 Articles
in this category
Share
Dark
Light
Set Call Routing Rules for Contact Centers
Timezones, customer priority level and call volume all impact your Contact Center's availability. Set custom call routing rules to ensure that your calls are directed to the right agents, every time. Let's get into the details of configuring you...
Updated on : 21 Sep 2023
Custom Off Duty Status
Custom off-duty statuses are a way to better track and understand your Agent's activity. Let's take a look at custom off-duty statuses in Dialpad. Who can use this feature Custom off-duty statuses are available for Ai Contact Center and Ai...
Updated on : 12 Sep 2023
Set Up Call Recording for a Contact Center
Whether you work in a small or large contact center, call recordings are useful for training Agents, and maintaining compliance. Recordings can include the audio content of any call, as well as screen recordings, which gives you a better look a...
Updated on : 08 Sep 2023
Post-Call Wrap-Up Time
Agents may need a moment (or two!) between calls — that's where wrap-up time comes in. With post-call wrap-up time, Admins in a Contact Center can determine how much time Agents have after a call before they can receive a new call. Let's take a l...
Updated on : 03 Sep 2023
Skills-Based Call Routing
Certain types of calls require a certain finesse that might not be found in all of your Agents. Skills-based routing allows you to prioritize how Agents in a Contact Center receive calls based on their ranked proficiency for that type of ca...
Updated on : 21 Jun 2023
In-Queue Callback
Rather than waiting in a hold queue, an in-queue callback allows your callers to press a button to request a return phone call once an Agent becomes free. Let's take a look at in-queue callback in Dialpad. Who Can Use This Feature ...
Updated on : 22 Aug 2023
Enable & Create Call Dispositions
Call Dispositions allow your team to categorize and/or assign an outcome to every single call. This not only paints a complete picture of each call but also lets you report on every call outcome. Let's take a look at how to create and enable Cal...
Updated on : 30 Aug 2023
Agent Screen Capture
Enhance coaching and training capabilities by enabling Agent Screen Capture to see what your Agent does on their desktop during a call. Let's take a look at Agent Screen Capture in Dialpad. Who Can Use This Feature Agent Screen Captur...
Updated on : 05 Aug 2023
Customer Satisfaction (CSAT) Surveys
Customer Satisfaction Surveys give you a way to measure customer satisfaction (CSAT) by collecting data on the experience you're providing to your callers. Learn more about Ai CSAT and dramatically increase CSAT insights across your customer...
Updated on : 25 Jul 2023
Manage Contact Center Alerts
Keep tabs on the health of your Contact Center with managed alerts. Visible from the dashboard, alerts can also be sent via text message, email, or to a Slack channel. Let's take a look at Contact Center alerts in Dialpad. Who Can Use This F...
Updated on : 21 Jun 2023
Contact Center FAQs
What happened to Contact Center Free and Standard? We have now migrated away from the Contact Center Free and Standard plans. The features that were offered on those plans are now available for departments. Learn more . How are agent licens...
Updated on : 21 Jun 2023
Add All-Party Consent States to Exception List
Area codes for U.S. states with all-party consent laws are given below in the proper format required for editing your exception list for a Contact Center or Coaching Group . Some U.S. states have conflicting or unclear all-party consent l...
Updated on : 21 Jun 2023
Change password!
Changing your password will log you out immediately. Use the new password to log back in.
Current password
Current password is required
New password
New password must be at least 8 characters long. It should contain at least one upper and lower case letter, number, and a special character.
Confirm password
Confirm password must be at least 8 characters long. It should contain at least one upper and lower case letter, number, and a special character.
Confirm password should be same as new password
Update
Change profile
Success!
First Name
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last Name
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
New email
Enter a valid email
Re-enter your password
Enter a valid password
Your profile has been successfully updated.
Update
Logout