Dialpad Subprocessors

What is a Subprocessor?

Dialpad may engage and use third party data processors with access to certain customer data (each, a "Subprocessor") in order to support delivery of our Services. For example, Dialpad currently uses Subprocessors to provide infrastructure services, and to help us provide customer support and email notifications. This page provides important information about the identity and role of Subprocessors.

Due Diligence

Prior to engaging any subprocessor, Dialpad undertakes a commercially reasonable selection process to evaluate the privacy, security and confidentiality practices of potential vendors that will or may have access to or process customer data. We require our Subprocessors to satisfy equivalent obligations as those required from us and outlined in Data Processing Agreements (“DPAs”) we execute with our Subprocessors and customers, as data controllers.

If you are a Dialpad customer and wish execute a DPA, as Dialpad is your Subprocessor, you may sign the agreement via the Dialpad Administrator Panel. Please see instructions at the following link. If you are a Dialpad Meetings customer only, please reach out to legal@dialpad.com to obtain a DPA.

Infrastructure Subprocessors

Dialpad may use Subprocessors to host Customer Data or provide other infrastructure that helps with delivery of our Services. The following list includes, but is not limited to, the infrastructure Subprocessors Dialpad currently engages:

Dialpad may use the following Subprocessors to perform other Service functions such as telecommunications, performance analytics, payment processing, customer service and support and document management. The following list includes, but is not limited to, the subprocessors Dialpad currently engages:

Dialpad Group Subprocessors

The following entities are members of the Dialpad Group. Accordingly, they function as Subprocessors to provide the Services.

The above lists a representative subset of all Dialpad Subprocessors.  Dialpad can provide a full list of its Subprocessors upon request from current and/or potential customers. Please email legal@dialpad.com for support.

Last modified: July 2018