Enable Click-to-Call with Chrome

Often referred to as our 'click-to-call' feature, Dialpad's extension for Chrome lets you click a phone number on a webpage and auto-populate that in the desktop app to quickly and conveniently place calls.

You can use either native/desktop apps (Mac or Windows), the Progressive Web App, and even our Web App with the extension. The only requirement is using a Chrome Browser.

Choose Where to Launch Dialpad

dp-ctc-launch-selection.png

From Chrome, navigate to Settings ExtensionsDialpad Extension Details.

Select Extension Options Use this Dialpad app to place all calls:. You can choose the desktop app, the Chrome app, or the web app.

It will then serve as your default choice for placing calls using the click-to-call feature from Chrome.

Ignore Numbers for Specific Websites

dp-ctc-ignore-number.png

From anywhere on a webpage, right-click and select Dialpad Extension Ignore phone numbers for this site.

What if I don't want to use the extension on multiple websites?

dp-ctc-exclude-websites.png

From Chrome, navigate to Settings ExtensionsDialpad Extension Details.

Select Extension Options > Website Exceptions (one per line). Here you'll enter each website that the extension will not be used on. Select Save when finished entering the website(s).

dp-ctc-link-number.png

From anywhere on a webpage, right-click and select Dialpad ExtensionLink unformatted numbers for this site. It'll create a hyperlink for our extension to recognize on designated websites.

What if I need to link unformatted numbers on multiple websites?

dp-ctc-multiple-unformatted.png

From Chrome, navigate to Settings ExtensionsDialpad Extension Details.

Select Extension Options > Link unformatted numbers (one per line). Here you'll enter each website that the extension will create hyperlinks for unformatted numbers. Select Save when finished entering the website(s).

Disable or Remove the 'Open Dialpad' Chrome Pop-Up

dp-ctc-remember.png

Chrome will normally ask every time whether you want to open the Dialpad app after clicking on a phone number using click-to-call, but this pop-up can be disabled.

Select Always allow [website name] to open links of this type in the associated app in the pop-up. To see this option, ensure that you're on the latest version of Chrome.

You can also entirely remove the pop-up on any version of Chrome using these steps:

For MacOS:

  1. Go to Applications>Launchpad and open it. Alternatively, your dock might already have Launchpad. Click on it so it shows you the launchpad screen
  2. Search for 'Terminal' and open it
  3. In the window you see, paste this and hit enter
    defaults write com.google.Chrome ExternalProtocolDialogShowAlwaysOpenCheckbox -bool true
  4. Restart Chrome
  5. After this is done, it should show a different dialog box when you click on a phone number and you can then choose to remember Dialpad for phone links going forward

For Windows:

  1. You have to create a new REG_DWORD value in regedit on the folder Chrome "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome"
  2. Then right-click on the Chrome folder and select "new DWORD"
  3. Past in the value name, "ExternalProtocolDialogShowAlwaysOpenCheckbox"
  4. Edit it and set the value to 1

Frequently Asked Questions (FAQs)

Why doesn't click-to-call automatically start calling when I click on a number?

dp-ctc-confirm-number.png

By default, the Chrome extension will launch a new call screen but not automatically start dialing the number; it does this so you can adjust your outbound caller ID. You can, however, adjust this behavior.

From Chrome, navigate to Settings ExtensionsDialpad Extension Details.

Select Extension Options > Confirm phone number before placing call. Uncheck this box to have click-to-call automatically start calling when you click on a number.

Why is click-to-call automatically calling the number when I have my Chrome extension set to 'Confirm phone number before placing call'?

Make sure you have the Dialpad Everywhere setting for Launch immediately when answering calls or initiating calls from the web disabled within the app settings.

Make sure the Chrome extension has Confirm phone number before placing call selected in the extension's settings.

You should now have the option to confirm the phone number before placing the call.

My extension is opening a blank tab. How do I get it back?

If your extension is opening a blank tab, you may just need to re-enable. Here's how:

Mac Native App

  1. Quit Chrome 
  2. Open Finder > Go > Go to folder... (or Command+Shift+G)
  3. Paste in: ~/Library/Application Support/Google/Chrome/Local State
  4. Open the local state file
  5. Search for the word, 'protocol_handler.' You should see a short reference to "dialpad": false, or "dialpad": true, . Delete those two words, including the quotation marks and trailing comma
  6. Save the file, restart Chrome, and try again

You should now be able to click-to-call via Chrome.

Windows Native App

  1. Quit Chrome
  2. Click on the File Explorer icon, then select the C Drive. At the top of the file explorer field, type in users\[username]\appdata
  3. Click on the Local folder, then click on the Google folder > Chrome folder > User Data folder
  4. Open the Local State file
  5. Search for the word, 'protocol_handler.' You should see a short reference to "dialpad": false, or "dialpad": true, . Delete those two words, including the quotation marks and trailing comma
  6. Save the file, restart Chrome, and try again

You should now be able to click-to-call via Chrome.

What format does my number need to be in for call-to-click to work with HubSpot?

Numbers need to be in an e164 format.

Was this article helpful?

/