Admins will be asked to enter an E911 location at signup. When team members first access their Dialpad accounts, they will also be asked to confirm their E911 location.
E911 service is required by the federal government; therefore, your monthly invoice will include this charge alongside other taxes and fees.
Edit Your E911 Location
Office E911
From Dialpad.com, navigate to Admin Settings > Office > Office Settings > Registered Location for Emergency Calls.
Select Edit and enter a valid address, then confirm the changes.
Personal E911
From Dialpad.com, navigate to Your Settings > For Your Safety.
Select Edit and enter a valid address, then confirm the changes.
Admin Notifications
Admins will receive notifications when their Offices change E911 locations as well as when someone calls emergency services from Dialpad.
Emergency Notifications
From Dialpad.com, navigate to Admins Settings > Office > Office Settings > Registered Location for Emergency Calls > Add Emergency Contact or View/Edit.
Dialpad lets you turn on emergency notifications delivered by email, message, or call. Emergency notifications include the user who called emergency services, the number they dialed, and the time of the call.
Change of Address Notifications
Default settings for change of address are:
- Company Administrators: Notified for every Office
- Regional Administrators: Notified for their regional Office(s)
- Office Administrators: Notified for their specific Office
Want to make an adjustment on who ends up being notified? Reach out to our Support Team.
E911 Room Phone Settings
From Dialpad.com, navigate to Admins Settings > Office > Desk Phones > Room Phones > Options > Edit > Registered Emergency Services Location.
Select Edit and enter a valid address, then confirm the changes.