E911 Emergency Services

 

When you first create your Dialpad account, you’ll be asked to confirm your E911 address. It ensures emergency response teams can locate you in case you call for urgent assistance.

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Admins will be asked to enter an E911 location at signup. When team members first access their Dialpad accounts, they will also be asked to confirm their E911 location.

E911 service is required by the federal government; therefore, your monthly invoice will include this charge alongside other taxes and fees.

Edit Your E911 Location

Office E911

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From Dialpad.com, navigate to Admin Settings OfficeOffice SettingsRegistered Location for Emergency Calls.

Select Edit and enter a valid address, then confirm the changes.

Personal E911

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From Dialpad.com, navigate to Your SettingsFor Your Safety.

Select Edit and enter a valid address, then confirm the changes.

Admin Notifications

Admins will receive notifications when their Offices change E911 locations as well as when someone calls emergency services from Dialpad.

Emergency Notifications

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From Dialpad.com, navigate to Admins Settings OfficeOffice SettingsRegistered Location for Emergency Calls Add Emergency Contact or View/Edit.

Dialpad lets you turn on emergency notifications delivered by email, message, or call. Emergency notifications include the user who called emergency services, the number they dialed, and the time of the call.

Change of Address Notifications

Default settings for change of address are:

  • Company Administrators: Notified for every Office
  • Regional Administrators: Notified for their regional Office(s)
  • Office Administrators: Notified for their specific Office

Want to make an adjustment on who ends up being notified? Reach out to our Support Team.

E911 Room Phone Settings

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From Dialpad.com, navigate to Admins Settings OfficeDesk PhonesRoom Phones OptionsEditRegistered Emergency Services Location.

Select Edit and enter a valid address, then confirm the changes.

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