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We're always rolling out updates that contain new features and capabilities to ensure customers get the most out of Dialpad.
Dialpad's desktop app and web portal are made to live at the center of your business communications — update your desktop app, or visit Dialpad's web portal to take advantage of the latest additions. You'll also discover some bug fixes to improve reliability.
Let's take a look at what's new from our most recent release on January 6th, 2023.
New
Message Deletion | We've tidied up our message deletion, offering a confirmation step before deleting messages or complete conversations.
Call Transfer Clarity | Dialpad now displays intermediary Contact Center names for internal Contact Center transfers. When a call is transferred from Contact Center A to Contact Center B to Contact Center C, the Agent answering in Contact Center C will see that the call was transferred from Contact Center B on the incoming call notification.
Other Improvements
We've also fixed some minor bugs, improving your overall experience with Dialpad.
Happy Dialing!