We're always rolling out updates that contain new features and capabilities to ensure customers get the most out of Dialpad.
Dialpad's desktop app and web portal are made to live at the center of your business communications — update your desktop app, or visit Dialpad's web portal to take advantage of the latest additions. You'll also discover some bug fixes to improve reliability.
Let's take a look at what's new from our most recent release on January 6th, 2023.
Message Deletion | We've tidied up our message deletion, offering a confirmation step before deleting messages or complete conversations.
Call Transfer Clarity | Dialpad now displays intermediary Call Center names for internal Call Center transfers. When a call is transferred from Call Center A to Call Center B to Call Center C, the Agent answering in Call Center C will see that the call was transferred from Call Center B on the incoming call notification.
We've also fixed some minor bugs, improving your overall experience with Dialpad.