An Administrator, on the other hand, can make pairings for anyone in the Company. Let's take a look at how to do each.
Who can use this feature?
Please note that, if you're on a mixed license account or Dialpad Contact Center license, users who have a Contact Center license will not be able to be part of an Executive Assistant Pairing.
Add an Executive Assistant Pairing (User)
- Navigate to Dialpad.com > Your Settings > Executive Assistant
- Choose between adding an Assistant or adding an Executive (must be someone from your Company). Please note, if you are on a Standard Dialpad Talk Plan, the options to prevent access to Voicemails, Transcripts, and Recordings will not appear.
- Once you send the request, the Assistant and/or Executive will have to approve before you'll start receiving calls on their behalf.
- If you've added an Assistant, and are on a Pro or Enterprise plan, you can also give them permission to view your Voicemails, Transcripts and/or Recordings
Add an Executive Assistant Pairing (Administrators)
- Navigate to Dialpad.com > Admin Settings > Office > Office Settings > Executive Assistant
- Under that section, click the + icon and designate an Executive by typing in a name. The field should auto-complete against your list of Dialpad users. Do the same for designating an Assistant in the next field.
- After you've chosen the pairing, if your account is on a Pro or Enterprise plan, you can also give the Assistant permission to view the Executive's Voicemails, Transcripts and/or Recordings.
Keep in mind that you won't be able to set up reciprocal pairings.
Let's say that Bob is John's Assistant. Since Bob assists John (and can answer + make calls on his behalf), Bob can't add John as his Executive since it will affect the way calls are handled.