How do I change the hold music?
Your Dialpad Administrator can change the hold music at any time by navigating to Dialpad.com > Admin Settings > Office > Main Line > Hold Music.
They'll have the option to either select one of our defaults or upload their own (must be .MP3 & can't exceed 10MB).
For Standard Accounts, your hold music will play on all your shared lines (Main Line and Departments) whenever a caller is put on hold. This also includes calls to your team's direct lines.
For Enterprise Accounts, your hold music will play on your Main Line. Departments have their own Hold Music setting in their Department Hold Queue.
Users and admins with Pro Accounts cannot change their hold music at this time.
Do you have any recommendations for uploading pre-recorded music?
Since PSTN phone lines support a lower frequency (300 to 3400 Hz) than say, CD quality audio (20-20,000 Hz), you may find that the audio quality of your uploaded hold music is less than great when dialing in from a PSTN line.
If this has happened to you, here's what we'd suggest:
- Try reducing the volume of the MP3
- Select a recording that hasn't been overly compressed (since we don't do any post-processing of uploaded files)
Can I set up my own personal hold music?
Accounts on our Enterprise SKU have the ability to set up their own individual hold queue which allows them to have their own custom hold music.