Your Team

Dialpad lets you manage active users and reserved numbers from within a single menu. You're able to see names, email addresses, numbers, license types, and other account details. Let's take a look at managing users in Dialpad. Who Can Use T...

Teams dynamics change, but fear not, adding and removing Dialpad team members is easy. Lets dive into the details of updating your team.  Who can use this feature  Admins with a Dialpad Voice , Ai Sales , or Ai Contact Center lice...

Removing numbers is a piece of cake, no matter if you are removing a local number, a toll-free number, or a secondary number. O nce you confirm the changes, your removed number will be placed in your  Unassigned Numbers  (also known as your Rese...

Teams evolve and email addresses change as your business needs adapt. Not to worry, Dialpad ensures you are able to easily change a user's email address. Let's look at the different ways you can change a User's email address. Who Can Use Thi...

Just because you were assigned a number in Dialpad doesn't mean you're stuck with it. Let's take a look at how to swap and reassign numbers.  Who can use this feature Office and Company Admins on Standard, Pro and Enterprise plans can swap o...

Need a quick rundown of all your users and room phones? No problem, Dialpad makes it easy to export your user list right from your Admin Portal.  Let's take a look at how this works.  Who Can Use This Feature Company Admins on all Dialpad pl...

Let's cover some of the most common questions around departments. Who can use this feature Departments are available to  Ai Voice Users on  Standard, Pro, and Enterprise plans . How many Departments can I create? That depends on...

User extensions not only allow your internal team a quick way to dial out to each other but can also be used as a quick way to route callers to your team via the dial-by extension directory on your Main Line, Department, or Contact Center.  Let's t...

Do you have an Executive Assistant? With Dialpad's Executive Assistant (EA) Pairing feature, you can assign a team member to handle all of your incoming calls, schedule meetings, help you manage your call volume, or screen your calls. Let's dive i...

Designed to provide deeper diagnostics into call quality, user devices, and SIP provisioning, our Enterprise Support Portal (termed /es portal ) is a powerful tool in a Dialpad admin’s arsenal. While many call analytics are available directly wit...

With our MSI & PKG Installers, deploying Dialpad to your entire team just got a whole lot easier. MSI (Windows) and PKG (Mac) files create a scalable option for large organizations managing hundreds, or even thousands of user devices at any given t...