WFM for Agents

Dialpad WFM makes it easy for agents to report their time directly within the app. Let’s learn how to accurately record your start and end times, as well as any overtime hours. Who can use this Dialpad WFM is available to all Dialpad users. ...

Need to adjust your schedule? No problem! Dialpad WFM lets you easily request shift changes to accommodate appointments, classes, or other commitments. Let's dive into the details. Who can use this Dialpad WFM is available to all Dialpad us...

If your work schedule depends on your availability—like for freelancers, students, or casual workers—you’re likely used to sending emails or messages to your manager. You can submit your working availability directly through your Dialpad WFM schedul...

In Dialpad WFM, "time-on-task" is a key metric that measures your adherence to your scheduled hours. It's calculated as the percentage of time you spent actively working compared to your total scheduled time. This data is accessible to agents and m...