Troubleshooting & Tech Support

Call quality is the backbone of Dialpad. Without it, the freedom to connect everyone, be everywhere, and create anything doesn't stand a chance. And while we push ourselves to deliver the most reliable, highest quality voice system out there, outsi...

Use Dialpad's Quality of Service (QoS) Dashboard to proactively monitor and troubleshoot call quality. This dashboard is a visualization of all calls, (including those rated by end-users). At the end of each call, Dialpad users can rate the call...

Are you noticing connection issues when using Dialpad on a wireless (WiFi) network?  Not to worry, this article will guide you with our recommendations and tips, helping you achieve the best quality of service.  The impact of home a...

Are you having mic issues? If you're using one of our supported headsets, and are on a strong network connection, your mic issues are most likely due to your computer's microphone permissions.  Let's take a look at how to handle this for macOS...

Dialpad is a cloud-based business phone system that allows you to make and receive calls from anywhere in the world, as well as manage contacts, get call logs and voicemails, transfer calls, and more.  We know you are on the move, and we'r...

With internet usage growing exponentially month over month, as much as we hate to say it, connection issues may be unavoidable. However, you can absolutely take measures to ensure you are doing everything possible on your end so that you are set up...

Sometimes even with detailed instructions, we need a hand understanding why things aren't working so well. For assistance with deciphering the results of your Network Assessment Test, please complete this form.  Our talented team will investi...

Why am I seeing a network issue warning? The weak connection banner is our way of giving you a heads up that your network connection has dipped. That means you and your caller might start to notice delayed and/or choppy audio (or as we affectio...

Why are incoming Dialpad calls forcing me to disconnect from my current call? Picture this: You're on your mobile phone with mom, letting her know you're still planning on making it to spaghetti night with the fam and boom—an incoming Dialpad call ...

Let's take a look at some of the common Poly Studio X Errors, what they mean and why you are receiving them.  Error 100 — No Physical Network Detected This error appears when the Poly device is unable to secure an IP address from the local...

Error 100 This error appears when the Poly device is unable to secure an IP address from the local network. Possible causes: The Ethernet cable is partially or completely disconnected from the device or the nearest Ethernet port. The...

Error 101 This error appears when the Poly device is unable to secure an IP address from the local network. Possible causes: The Ethernet cable is partially or completely disconnected from the device or the nearest Ethernet port. T...

Error 102 This error appears if the Poly device is unable to reach the domain name system (DNS) service, or the DNS is slow to respond. Possible causes: The device has a LAN connection, but is unable to reach the internet. The local ...

Error 103 This error means that the Poly device has a network connection and knows how to get hold of the server, but it cannot reach the server or cannot receive responses from the server to its requests. Possible causes: One or more fir...

Error 104 This error is most likely to happen when trying to connect during a Dialpad maintenance window. Possible causes: Scheduled system maintenance. Service interruption. Troubleshooting: Check the  Dialpad status ...

Error 105 Possible causes: Schedule system maintenance. Service interruption. Troubleshooting: Check the  Dialpad status page  for service notices and alerts. If there are no alerts posted, please contact suppor...