New Icon. Same Dialpad

We’re not new to Ai. In 2018, we acquired TalkIQ, who had already invested four years into developing advanced AI technologies. 

Then, we used our combined knowledge to build the first Ai-powered customer intelligence platform, launched Ai Contact Center, and committed to non-stop Ai innovation. 

Watch your taskbar or mobile device screen, the Dialpad app icon is getting an AI-inspired makeover!

Five things you might not know about Dialpad Ai

#1. We have a world-class team of Ai experts

Our global team holds advanced degrees in engineering, neuroscience, applied science, computational linguistics, machine learning, natural language processing, and Ai research. Collectively they have 226 years of Ai experience!

#2. We created our own generative Ai

DialpadGPT is our proprietary large language model (LLM), developed in-house and based on our experience delivering over six billion minutes of business conversations. Using our own custom model enables us to deliver highly relevant, business-specific responses, while others rely on the same generic, one-size-fits-all models from third-party services.

#3. We make Ai work for everyone

As many companies race to add Ai to their portfolios, issues of scale inevitably hinder their progress. That’s why we’ve invested so much in making our real-time Ai available for businesses of all sizes—in any industry—right out-of-the-box.

#4. We make Ai affordable for all

By consolidating tech, eliminating third-party APIs, simplifying complex systems, and relying on our world-class team of Ai experts, we’re able to deliver powerful Ai products that might otherwise be out of reach.

#5. We’re dedicated to non-stop Ai innovation

In 2023, we further accelerated product development, invested heavily in Ai research, and committed to developing a new Ai-powered feature every month for a year. This year, we’re launching new products and features every quarter.