Mobile Calling

When it comes to making a call through the mobile app, sometimes it can get a little confusing knowing exactly how it’s being made: if you’re not on WiFi, are you using data or cell minutes? What’s the difference between WiFi calling and data? Which...

Can I log in with more than one Google or Office 365 account? Definitely! We'll default to your primary account, but that doesn't mean you can't toggle between accounts or add a new one. Here's how: Launch the app (must be logged out) Tap on&n...

With HD calling or VoIP (Voice over Internet Protocol), inbound and outbound calls happen over the internet instead of through your carrier. Let's go over the details. Why use HD calling? There's many reasons why HD calling can benefit your com...

What call settings should I set when traveling internationally? When traveling internationally, make sure to set your inbound and outbound mobile call settings to Enable HD Calling. Beyond avoiding spikes in charges from your carrier, other ...

Is your iPhone not ringing for Dialpad calls?  Let's go over some common scenarios why this might happen and how to fix it. Notifications muted If you see a pop-up notification but don't hear a ring tone, this means Dialpad is successfully s...

If you've placed a call through our mobile app and noticed a different number coming up than the one you called, don't worry—it's supposed to do that.  We call that a relay or shadow number and its purpose is to route calls through Dialpad...