--- title: "Manage Your Voicemail" slug: "manage-your-voicemail" description: "Identify how to easily manage your voicemail and realize how Dialpad makes it so easy and personal." tags: ["ai contact center", "ai sales", "ai voice", "dialpad call center", "dialpad features", "Dialpad sell", "dialpad talk", "leave voicemail", "voicemail", "voicemail greeting", "voicemail notification"] updated: 2025-09-19T15:21:15Z published: 2025-09-19T15:21:15Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.dialpad.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage Your Voicemail Missed a call? No problem! Callers have the option to leave a voicemail, giving you the opportunity to listen to their message before calling them back. Let's dive into the details of managing your personal voicemail. > [!NOTE] > Who can use this > > Voicemail is available to Dialpad users on [all plans](https://www.dialpad.com/pricing/). ## Set a voicemail greeting To set and manage your voicemail, go to **Your Settings** 1. Navigate to **Call Handling & Voicemail** 2. Select **Record a Greeting** to record directly from your device or select**Upload** to choose an existing MP3 file![User interface showing Your Settings page, in the Call Handling & Voicemail section. The option to add a voicemail greeting is highlighted.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Set_VM_Greeting.png) If you prefer to keep it simple, Dialpad also offers a default voicemail greeting. To use our greeting, simply keep the **Default Greeting**, no changes are required. - If you're recording a custom voicemail greeting, it must be 45 seconds or shorter in length. - You can always rename or delete a voicemail greeting after listening to it. If you're uploading an MP3 file, it cannot be any larger than 10MB in size. > [!TIP] > Set voicemail from mobile or SIP device > > To hear your greeting, press the blue **Play** button. ## Check your voicemail To check your voicemail from the Dialpad app, go to your **Inbox**and select **Voicemails**.![User interface showing a user's Inbox, with the Voicemail tab selected. User voicemails are displayed.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Check_VM.png)Select the voicemail you'd like to listen to and click the **Play button**(that's the [![Screen_Shot_2022-05-23_at_9.36.17_AM.png](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/screen_shot_2022-05-23_at_9.png)](/v1/docs/your-dialpad-profile)) and Dialpad will play the audio. You'll also see the caller ID, the transcript, the length of the message, and the timestamp. Open the drop-down menu alongside a voicemail, to find see options to mark as read, download, forward (as an email), flag, delete, report, star, share, and delete the thread. ![User interface showing voicemails in a user's Inbox. The Options menu is selected, showing the different voicemail options.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/VM_Options.png) ## Voicemail email notifications Dialpad will share a pop-up notification in the app when you receive an email, but you can also opt-in to receive email notifications. To set voicemail email notifications, go to **Your Settings.** 1. Navigate to **Call handling & voicemail** 2. Check the box beside **Receive email notifications for new voicemails**![User interface showing the Call Handling & Voicemail section, displaying the option to get notified about voicemails.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/VM_Notifications.png) That’s it! You'll now receive an email every time a new voicemail reaches your inbox. > [!NOTE] > Note > > We will not send a voicemail email notification if there is no audio data, if the transcription is less than 6 characters, or if the voicemail is 5 seconds or shorter. ## Forward a voicemail Need to share a voicemail with a colleague? We've got you covered. To forward a voicemail within the Dialpad app, go to your **Inbox** 1. Select the **Voicemails** tab 2. Open the drop-down menu beside the voicemail 3. Select **Forward** [Forward Voicemail](https://app.vidgrid.com/embed/jiSuWnJpUN88) 4. Enter a contact's name or email address and click**Forward Message** You can also attach a message to the voicemail before it's sent via email. ## Delete voicemail To delete a voicemail: 1. Navigate to a voicemail 2. Select **Options** (that's the 3 vertical dots) 3. Select **Delete**![User interface showing the Voicemail Inbox, with the Delete option highlighted.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Delete_VM.png) 4. Confirm deletion > [!TIP] > Tip > > Be careful when deleting a voicemail, this action cannot be undone. ## Cloud backup Life is busy and we know you are always on the go! Cloud backup is a piece of cake and can be set up from Dialpad.com. To set your cloud backup for voicemails, go Your Settings. 1. Navigate to **Call handling & voicemails** 2. Select **Show Advanced Options** 3. Navigate to **Cloud Backup** 4. Check the box beside **Save voicemails to Google Drive** ![Your Settings page is displayed, showing the advanced voicemail options. The option to save voicemails to the cloud is highlighted.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/VM_Cloud_Backup.png) > [!NOTE] > Note > > To use Google Drive storage, you'll need to connect your Google Drive to the Dialpad app. > > Open a conversation thread, select the **Google Drive icon,** and click**Connect Google Drive**. ## Frequently asked questions ### Can I check my voicemail if I'm using a forwarding number? Yes. Check your voicemail by calling your direct Dialpad number, then entering [your user and voicemail PIN](https://help.dialpad.com/hc/en-us/articles/210482063-Your-Dialpad-Profile). You'll only be able to listen to new voicemails when calling from a forwarding number, however. ### Why am I still receiving notifications even though I disabled them? Department operators will still receive voicemail notification emails for their department, even if they have "Receive Email Notifications for New Voicemails" unchecked on their settings page. To change this, the operator will need to update the Department's notification settings. Learn more about enabling/disabling notifications for departments [here](https://help.dialpad.com/hc/en-us/articles/210456583-Working-as-an-Operator#enable-email-notifications). ## Related - [Your Dialpad Profile](/your-dialpad-profile.md) - [Set Call Routing Rules for Departments](/set-call-routing-rules-for-departments.md) - [Add a Forwarding Prompt](/add-a-forwarding-prompt.md) - [Set Call Routing Rules for Contact Centers](/set-call-routing-rules-for-contact-centers.md) - [Manage a Main Line](/manage-a-main-line.md)