Integrating JumpCloud SAML SSO with Dialpad
    • 12 Jul 2024
    • 2 Minutes to read
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    Integrating JumpCloud SAML SSO with Dialpad

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    Article summary

    Use JumpCloud SAML Single Sign On (SSO) to give Dialpad users convenient and secure access with a single set of credentials. 

    Let's dive into the details.

    Who can use this feature
    The JumpCloud SAML integration is available to Dialpad Ai VoiceAi Sales, and Contact Center customers on a Premium plan. 

    Enable SAML in Dialpad

    First things first, you'll need to enable SAML in Dialpad.

    Head to your Admin Settings from 

    1. Select My Company 
    2. Select Authentication
    3. Select SAML
    4. Navigate to Choose your provider 
    5. Select Custom
    6. Take note of the values for SP SSO Url (ACS) and SP Entity ID
      1. The values will differ based on the domain identifier of your company.
      2. Keep this tab open — we'll revisit this page after configuring SAML on JumpCloud.

    Configure SAML SSO in JumpCloud

    Next, its time to configure SAML SSO in Jumpcloud.

    1. Login to JumpCloud as an admin
    2. Select SSO 
    3. Select the + icon to add a new application
    4. Type Dialpad in the search bar
    5. Select Configure
    6. Enter a Display Label
    7. Select Activate
    8. Select Continue 
    9. Select on the created application 
    10. Navigate to the SSO tab 
    11. Update the SP Entity ID and ACS URL attributes with the values obtained from the Dialpad SAML configuration 

      JumpCloud attribute to populate

      Attribute name in Dialpad

      Example Value

      SP Entity ID

      SP Entity ID

      ACS URL

      SP SSO Url (ACS)

    12. Select Save
    13. Select the created application again to continue
    14. Navigate to the Attributes section within the SSO tab
    15. Verify the email under Service Provider Attribute Name
    16. Select the created application again to continue 
    17. Under the SSO tab, you’ll need the following attributes (found in the table) from JumpCloud. 
      1. The values against these attributes shall be configured back in the Dialpad SAML configuration tab.
    The email under Service Provider Attribute Name should be mapped to the JumpCloud attribute name email.

    Dialpad Attribute to populate

    JumpCloud attribute to use

    Example value

    IdP Entity ID (Issuer)

    IdP Entity ID





    IDP Certificate*

    Downloaded pem file (without the BEGIN and END tags)

    * The IDP certificate can be downloaded in JumpCloud.


    Configure SAML in Dialpad

    Now, it's time to populate the IdP attributes in Dialpad. 

    Head to your Admin Settings from 

    1. Select My Company 
    2. Select Authentication
    3. Select SAML
    4. Populate the IdP related attributes retrieved from the previous section (IdP Entity ID, IdP SSO URL and Certificate)
    5. Select Save

    Setting up SAML users 

    Now that SSO has been configured, its time to set up the users. 

    1. Login as an administrator in JumpCloud
    2. Select User Groups
    3. Select a group
    4. Navigate to the Applications tab
    5. Select the Dialpad SSO application
    6. Log in to JumpCloud using a non-admin test account (picked from the above group) using another browser profile/session 
      1. The Dialpad application should be listed under Applications
    7. Using the same test user’s browser session, navigate to Dialpad Login in a different tab 
    8. Select Login with Another Provider

    9. Enter the domain of the user
    10. Select Next

    After a few redirections, the user should now be logged in to Dialpad.

    Enforcing SAML-based SSO 

    Add an extra level of security by blocking your users from using other SSO providers when logging into Dialpad. 

    To restrict the use of other authentication providers, navigate to your Admin Settings at

    1. Select My Companyenforce-saml
    2. Select Authentication
    3. Select SAML
    4. Select Prevent users from logging in with other SSO providersenforce-sso
    5. Select Save 

    Once saved, your users won't be able to use Microsoft and Google SSO (or even their username and password) to log in to Dialpad.

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