Integrating Azure SAML with Dialpad
  • 15 Aug 2023
  • 3 Minutes to read
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Integrating Azure SAML with Dialpad

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Article Summary

Single sign-on (SSO) makes logging into Dialpad easy and convenient. By configuring and enabling this integration, you can log in to Dialpad using SAML-based SSO after you've been authenticated by Azure (Microsoft Login).

Let's get into the details.

Who Can Use This Feature

The Azure SAML integration is available to Dialpad Ai Voice, Ai Sales, and Contact Center customers on the Standard, Pro, and Enterprise plans. 

If you're on a Standard or Pro level plan, you'll need to reach out to Customer Support to have this feature enabled. 

You must have an Azure Active Directory subscription that allows the addition of SAML Toolkit SSO.  

Enable SAML In Dialpad

Before enabling the integration, make sure you have SAML permissions.

If you don't see the SAML section in the Authentication section of your Company Settings, please contact Dialpad Support to have this enabled. 

Note: 
The steps below use an example domain called projectgemma.com. Wherever applicable, substitute this value with the proper domain identifier for your company.

  1. Head to your Admin Settings from Dialpad.com 
  2. Select My Company 
  3. Choose Authentication 
  4. Select SAML Choose Custom from the 'Choose your provider' menu

Take note of SP SSO URL (ACS) and SP Entity ID values (they will differ based on the domain identifier of your company

Keep this tab open — we'll be revisiting this page after configuring SAML on Azure.

Configure SAML in Azure

To configure SAML in Azure:

  1. Navigate to the Azure Portal
  2. Select on Show portal menu — this will open up options on the left pane. Then, navigate to Azure Active Directory
  3. Ensure that the tenant is correct
  4. Select Enterprise applications
  5. Select  New application
  6. Search for Azure AD SAML Toolkit and choose the resulting tile.
  7. A new pane will appear on the right-hand side. In that pane, provide Name to the application and choose on Create. The process will take a few seconds
  8. Once the application is created, you'll be redirected to its main page. Taking the above example, the below screenshot shows the Dialpad SAML application’s main page. On this page, under the Manage section, choose Single sign-on. On the next page, select the SAML tile
  9. After choosing the SAML tile, you'll be taken to a new page. Select Edit in the Basic SAML Configuration tile. We're going to populate the attributes under this tile with the values we retrieved from Dialpad (see: Step 2 in "Enabling SAML in Dialpad")
  10. On the resulting page, you'll need to provide values for the three attributes requested as outlined in the following chart. Then choose Save.
    Note: 
    The screenshot shows the attribute values containing the domain https://dialpadbeta.com. For your purposes, all these values should read https://dialpad.com.
  11. On the resulting page, select Add new claim. For the Name field, type in Email and for the Source attribute field, type in user.mail as shown below. Then select on Save.
  12. On the resulting page, select Add new claim. For the Name field, type in Email, and for the Source attribute field, type in user.mail as shown below. Then choose Save
  13.  You should see the newly added claim on the attributes main page, as below:
  14. Back on the Setup Single Sign-On with SAML page, locate the Certificate (Base64) attribute in the SAML Signing Certificate tile and choose Download
  15. On the Set up Azure AD SAML Toolkit tile, take a note of the values against Login URL and Azure AD Identifier as shown below:
  16. Switch back to the Dialpad SAML Configuration page (that's was the last step in "Enabling SAML in Dialpad"). We will populate the left over attributes with the values obtained from steps 13 and 14 in this section. Below are the mappings. Finally, choose Save.

Assign A User In Azure 

To assign a User in Azure:

1. Navigate to the configured enterprise application (it's called Dialpad SAML in the screenshot below). Here, select on Users and Groups and then choose Add user/group

2. Select a user to test out the SAML-based login and select Assign

3. The user should now be listed in the main page, as shown below:

Testing User Login

  1. Head to https://www.dialpad.com/login and select Sign in with another provider
  2. On the resulting page, enter the domain of your company. 
  3. Select Next, and you'll be redirected to Microsoft Login to get authenticated. 

After entering your credentials, you should be logged into Dialpad via SAML.

That's it, happy Dialing!





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