Group Paging
- 26 Dec 2024
- 3 Minutes to read
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Group Paging
- Updated on 26 Dec 2024
- 3 Minutes to read
- Print
- DarkLight
- PDF
Article summary
Dialpad offers Group Paging for desk phone users, supporting one-way or multi-way audio within groups. Companies can create up to 10 paging groups per office, with compatibility varying based on the device platform. Paging operates locally and requires devices from the same vendor on the same subnet. Group Paging settings can be applied to all phones in an office or specific groups. Instructions for enabling Group Paging differ based on the device platform being used. Push to Talk functionality can be enabled for certain devices. It is important for all devices to be on the same subnet for Group Paging to work effectively. Up to 10 paging groups can be configured, with the ability to customize paging functionality for individual devices within groups.
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Dialpad supports Group Paging, enabling one-way or multi-way audio within groups of desk phone users. Companies can set up to 10 paging groups per office, ranging from all desk phones in an office to as few as two phones.
Let's dive into the details.
Who can use this
Group paging is available to Dialpad customers using desk phones that are all part of the same product platform, and in the same physical office (ie, on the same subnet).
Supported platforms
The following product platforms support desk phone paging:
Poly UCS
Poly Obi
Yealink
Paging functionalities differ by platform — a Poly UCS device will not be compatible with, or function the same as, a Poly Obi Device, or a Yealink device.
Note
Paging operates entirely over the local network and does not interact with Dialpad's servers.
In the event you experience group paging issues, please contact your network admin first.
Paging groups will only work if the devices are supported, from one vendor and on the same subnet. This means it is not possible to support Group Paging groups who are using both Poly and Yealink devices. With vendors that support multiple platforms (e.g. Poly UCS and Poly’s Obi platform), paging is only possible on like-platforms.
Paging groups can be set up for all the phones in an office, or for a specific group (e.g. Sales, Support).
Tip
When using Yealink devices, group paging settings are applied throughout the entire company and cannot be segmented per department or Office.
How to enable Group Paging
Please reach out to Customer Care to set up paging groups for your office.
They will need to know the following details:
Which employees are to be in each group
Whether each employee needs the ability to transmit audio, or just receive, or both
Tip
Paging groups can be set up for all the phones in an office, or for a specific group (e.g. Sales, Support).
How to page with Obihai and Poly Obi
If you are using an Obihai or Poly Obi platform, the paging group will appear as a selectable key on the deskphone.
If Push to Talk (PTT)is not set up: press the linekey once to start a page
If PTT is enabled: press and hold the linekey for the duration of your audio message
Recipients will see the paging linekey light flash and hear your audio, to indicate a page is being received.
How to page with Poly UCS
If you are using a Poly UCS platform, the paging system is presented as a “Paging” button.
Press the “More” button to display more phone features
Select "Paging"
If PTT is not set up: Press the “Page” button once you have selected the group to start paging, this will start your broadcast. To end the session, press the “End Page” button, or the speakerphone button.
If PTT is enabled: Press and hold the “Page”button to start your broadcast.
Press Paging, and use the up / down arrow buttons on the phone to select the paging group you wish to speak to.
How to page with Yealink
If you are using a Yealink platform, the paging system is presented as a “Paging” button.
Click "More" from your main menu
Select "Features" from your main menu
Select "Paging List"
Select the desired paging group
Press the "Paging" button
*With the Yealink platform, only one participant can broadcast audio at a time. Those who are receiving the call will need to create their own paging call in order to reply.
If PTT is not set up: Press the “Page” button once you have selected the group to start paging, this will start your broadcast. To end the session, press the “End Page” button, or the speakerphone button.
If PTT is enabled: Press and hold the “Page” button to start your broadcast.
Frequently asked questions
Is it possible to have Paging Groups beyond one physical office?
Only if your IT team can create one subnet for all people that will be in the Paging Group.
How many Paging Groups can I have?
Up to 10 paging groups may be configured.
Can different team members/devices have different paging functionality?
Yes, the ability to Transmit and Receive can be configured for individual devices within groups.
How do I know if Push to Talk (PTT) is enabled?
When PTT is on, you have to continuously hold down the Paging button or linekey.
When PTT is off, press the page or linekey button, similar to a Speed Dial key.
What happens if all my devices are not on the same subnet?
If a paging group includes devices that are on different subnets within the local network, the page will not reach all devices. Additionally, if paging traffic is blocked or there are connectivity issues on the local network, the page will fail to go through.
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