Ai Agent

Ai Agent is your very own AI-powered virtual assistant that offers 24/7 front-line digital assistance, as natural as speaking to a live agent. No pre-training or decision trees needed. From digital deflection to digital resolution, you can provide smarter digital experiences and reduce the need for live agent engagement. 

What is Ai Agent?

More than just a chatbot, Ai Agent performs lightning-fast and highly accurate deep semantic searches, many times faster than typical website search capabilities. Ai Agent can answer 90% of all common queries, identify existing knowledge gaps, and reduce handling times by 70%. All without the need for data scientists or extensive training.

Who can use Ai Agent?

Anyone! Rather than requiring years of technical expertise, Ai Agent is intuitive and works out of the box — no code needed. The platform can digest and index structured and unstructured information, so you don't need an existing help center – all you need is a website (and visitors)! 
Ai Agent is infinitely scalable and always learning. Ongoing machine learning continuously improves the customer experience, business processes, and knowledge over time to increase automation and customer satisfaction.

Ai Agent analytics

Ai Agent grows with your business, providing a broad range of marketing and technical analytics to help customers get the most out of the product and gives you deeper, holistic insights into the customer experience.

Built-in analytics let you know just how many conversations your chatbot deflected and provide insights on how your customers interact with your self-service features — and where you might need to refine that experience for them.

Streamlined agent escalation

Sometimes, you need to speak to a human, and Dialpad Self-Service makes it easy for customers to connect to a real person when needed. Customers can quickly transition from any digital channel to a voice call with just a simple click, and our Real Time Assist cards give employees the information they need for tricky situations and allow them to search across an entire knowledge base (including multiple languages and PDFs!) for specific information. With a range of different features that can be added to each response, including images and videos, as well as attachments and quoted content, agents can guide customers safely, knowing that the information they are providing is correct and up to date.

Contact your Customer Success Manager today for more details!