---
title: "Export Guide: Total Number of Incoming, Outgoing and Missed calls"
slug: "export-guide-total-number-of-incoming-outgoing-and-missed-calls"
description: "Explore your call traffic with our guide on Incoming, Outgoing, and Missed Calls. Improve call management, enhance customer interactions, and make informed decisions based on a clear understanding of your call activity."
tags: ["analytics report", "contact center analytics", "Export call logs"]
updated: 2026-02-04T20:37:10Z
published: 2026-02-04T20:37:10Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Export Guide: Total Number of Incoming, Outgoing and Missed calls

Knowing how many calls your agents receive, make, and miss is important for a few reasons. It not only provides a clear measure of your team's productivity and workload, but also helps identify call volume trends and customer preferences.

Use Dialpad's built-in statistic logs to export this data to make sure your team is doing well, spot improvement opportunities, and keep customers happy.

Let's dive into the details.

> [!NOTE]
> Who can use this
> 
> Admins and users with analytics permissions can view office-wide data.
> 
> Individual users can view their own call data.

## Statistic log types

Dialpad provides 3 out-of-the-box statistic logs:

- Group statistics: Call metrics broken down by department and contact center.
- Daily statistics: Call metrics by day.
- User Statistics: Call metrics by individual user(s).

From each statistics log, we can easily find the total call counts of specific users and groups.

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/export-statistics-log.png)

> [!TIP]
> Tip
> 
> To find out more about an individual call (for example, how long a call lasted or the phone number) check out the [call log](https://help.dialpad.com/docs/export-your-analytics-data#call-logs).

## Total calls received by group

To find call data for calls received by a specific group, you'll want to use the **Group Statistics Log.**

First, log in to **Dialpad.com** and head to your Admin Portal.

1. Navigate to **Analytics**
2. Select the desired group(s) from the **Users or group** **filter**
3. Select the desired date range
4. Select**Export (.csv)**
5. Select **Group Statistics**
6. Select **Send report** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/group-statistics-log.png)

That's it! You'll receive a download link containing a CSV file with your selected call data. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/excel-call-data.png)

Definitions for the data in the group statistics export can be found in this [Help Center article.](https://help.dialpad.com/docs/read-your-exported-analytics#group-statistics-export)

## Total daily call count for a user or group

To export the daily call data for a specific user or group, you'll want to use the **Daily Statistics Log.**

First, log in to**Dialpad.com**and head to your Admin Portal.

1. Navigate to **Analytics**
2. Select the desired users/groups from the **User or group filter**
3. Select the desired date range
4. Select **Export (.csv)**
5. Select **Daily Statistics**
6. Select **Send report** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/daily-statistics-log.png)

That's it! You'll receive a download link containing a CSV file with your selected call data.![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/excel-answered.png)

Definitions for the data found in the daily statistics export can be found in [this Help Center article](https://help.dialpad.com/docs/read-your-exported-analytics#daily-statistics-export).

## Total calls handled by a user in a group

To export the call data for the total calls managed by a user in a group, you'll want to use the **User Statistics Log.**

First, log in to **Dialpad.com** and head to your Admin Portal.

1. Navigate to**Analytics**
2. Select the desired user(s) from the**User or group** **filter**
3. Select the desired date range
4. Select **Export (.csv)**
5. Select **User Statistics**
6. Select **Send report** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/user-statistics-log.png)

That's it! You'll receive a download link with a CSV file with the total number of daily calls for each selected user.![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/calls-export.png)

> [!TIP]
> Tip
> 
> Want to receive reports on a regular cadence? Use Dialpad's [report scheduling feature](https://help.dialpad.com/docs/scheduled-reports#create-a-scheduled-report) to automate data exports.

## Related

- [Analytics Glossary](/analytics-glossary.md)
- [Analytics: Key Concepts](/analytics-key-concepts.md)
- [Analytics: Charting Data](/analytics-charting-data.md)
- [Analytics FAQs](/analytics-faqs.md)
- [Export Your Analytics Data](/export-your-analytics-data.md)
- [Read Your Exported Analytics](/read-your-exported-analytics.md)