Voicemail Drop
    • 18 Jun 2024
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    Voicemail Drop

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    Article summary

    Outbound calls keep your reps busy throughout the entire day. Voicemail drop makes them more efficient by letting a rep drop off a call and play a pre-recorded message automatically while they continue to call another prospect.

    Let's take a look at voicemail drop.

    Who can use this feature

    Voicemail drop is provided for Ai Sales users on an Advanced or Premium plan.
    It's also offered as a paid add-on for Contact Center users, and Essential Ai Sales users.

    Enable voicemail drop

    To enable voicemail drop, head to Your Settings from Dialpad.com 

    1. Navigate to Voicemail Drop

    2. Select Enable Voicemail Drop

    3. Choose the desired message to play

    You can record a voicemail right from Dialpad, or upload an mp3 file.

    If you record a custom message, it must be no larger than 32MB in size and no longer than 45 seconds in length.

    Use voicemail drop

    Once an outbound call goes to voicemail and you hear a 'beep' from the other side, you’re ready to use voicemail drop. 

    To use voicemail drop, simply select VM Drop.

    If you have multiple voicemail drop options, you’ll be prompted to select one.


    Dialpad will automatically leave a voicemail based on the option chosen. You, on the other hand, can immediately call someone else and don't have to spend precious minutes leaving messages. 

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