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Contents
Product Update Announcements
20 Articles
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What is Dialpad Workforce Management (WFM)?
Best-in-class WFM In mid-October, we announced our acquisition of Surfboard , a leading cloud-native workforce management solution provider. We’ve invested heavily in expanding our contact center as a service (CCaaS) offering, and Surfboard’s WF...
Updated on : 08 Nov 2024
Improved Call Transfer Experience
We’re on a mission to transform how the world works together, and our team works around the clock designing groundbreaking, truly unified products — all powered by the most advanced communications Ai in the world! We're always rolling out produc...
Updated on : 11 Oct 2024
We’re Simplifying Our Product Names
The backstory We’re early Ai adopters. In 2018, we acquired TalkIQ with over four years of experience developing Ai technologies. Then we built the first Ai-powered customer communications platform and committed to non-stop innovation. Now Ai is ba...
Updated on : 07 Nov 2024
Upcoming Dialpad Push Notifications Provider Change
We’re on a mission to completely transform how the world works together and our team works around the clock designing groundbreaking, truly unified products — all powered by the most advanced communications Ai in the world! We're always rolling ...
Updated on : 23 Oct 2024
Contact Center Enhancements
We’re on a mission to completely transform how the world works together and our team works around the clock designing groundbreaking, truly unified products — all powered by the most advanced communications AI in the world! We're always rollin...
Updated on : 14 Oct 2024
Improved Contact Center Management
We’re on a mission to completely transform how the world works together and our team works around the clock designing groundbreaking, truly unified products — all powered by the most advanced communications AI in the world! We're always rollin...
Updated on : 11 Oct 2024
Omnichannel for Multiple Contact Center
We’re on a mission to transform how the world works together, and our team works around the clock designing groundbreaking, truly unified products — all powered by the most advanced communications Ai in the world! We're always rolling out produc...
Updated on : 11 Oct 2024
External End-of-Life Notice for OBiTALK
On October 31, 2024, Dialpad will no longer have access to the OBiTALK web portal or the configuration utility for managing OBi devices. The OBi 3xx series and OBi 1000 series phones, which are part of the OBiTALK product line, reached their end of...
Updated on : 16 Aug 2024
New Icon. Same Dialpad
We’re not new to Ai. In 2018, we acquired TalkIQ, who had already invested four years into developing advanced AI technologies. Then, we used our combined knowledge to build the first Ai-powered customer intelligence platform, launched Ai Con...
Updated on : 26 Jun 2024
Dialpad IP Address Change
We’re on a mission to completely transform how the world works together and our team works around the clock designing groundbreaking, truly unified products — all powered by the most advanced communications Ai in the world! We're always rolling ...
Updated on : 11 Oct 2024
Agent Permission Changes
We’re on a mission to completely transform how the world works together and our team works around the clock designing groundbreaking, truly unified products — all powered by the most advanced communications Ai in the world! We're always rolli...
Updated on : 11 Oct 2024
Audible Off-Duty Notification
We’re on a mission to completely transform how the world works together, and our team works around the clock designing groundbreaking, unified products — all powered by the most advanced communications Ai in the world! We're a...
Updated on : 11 Oct 2024
Multiple Contact Center Live Call View Dashboard
We’re on a mission to completely transform how the world works together and our team works around the clock designing groundbreaking, truly unified products — all powered by the most advanced communications Ai in the world! We're always rolling ...
Updated on : 11 Oct 2024
Agent State Behavior Change
We’re on a mission to completely transform how the world works together and our team works around the clock designing groundbreaking, truly unified products — all powered by the most advanced communications Ai in the world! We're always rolling ...
Updated on : 11 Oct 2024
Agent Global DND and Personal Working Hours Behavior Change
We’re on a mission to completely transform how the world works together and our team works around the clock designing groundbreaking, truly unified products — all powered by the most advanced communications Ai in the world! We're always rolling ...
Updated on : 11 Oct 2024
Dialpad App Enhancements Fall 2022
Our team works around the clock to improve your Dialpad experience. We've made some changes to the Dialpad app, allowing you to personalize your workspace for your organization and users. While we do have an in-app tour of the en...
Updated on : 11 Oct 2024
Change in Analytics Definitions
Dialpad takes user feedback very seriously, and we heard you say that you felt certain Dialpad call category names were unclear and not in line with industry standards. We took your comments to heart, and we have reworked the foundation on which...
Updated on : 11 Oct 2024
Introducing Dark Mode
We’re on a mission to completely transform how the world works together and our team works around the clock designing groundbreaking, truly unified products — all powered by the most advanced communications Ai in the world! We're always rolling out...
Updated on : 11 Oct 2024
Introducing Channel Threading
We’re on a mission to completely transform how the world works together and our team works around the clock designing groundbreaking, truly unified products — all powered by the most advanced communications Ai in the world! We're always rolling ou...
Updated on : 11 Oct 2024
Improved Call Controls
We’re on a mission to completely transform how the world works together and our team works around the clock designing groundbreaking, truly unified products — all powered by the most advanced communications Ai in the world! We're always r...
Updated on : 11 Oct 2024