Make a Call
  • 09 Aug 2023
  • 1 Minute to read
  • Dark
    Light
  • PDF

Make a Call

  • Dark
    Light
  • PDF

Article Summary

Dialpad gives you several ways to make a call — from the main dialer, search, or chat.

If you're looking to make a call from another type of device, visit our Help Center articles on iOS, Android, and desk phones.

Let's take a look at all the ways you can make a call in Dialpad's desktop app.

Call From the Main Dialer

To place a call from the main dialer:

  1. Select the Phone icon 
  2. Enter a contact's name or phone number
  3. Click the contact name, or press enter to start dialing

If you'd like to change your caller ID, select Change before dialing the number. 

Note: 
Contact Center users without a direct line can only place outbound calls via the Contact Center's shared line.

Call From Search

To place a call from search:

  1. Select Search at the top of the Dialpad app
  2. Enter a name, email address, company name, Dialpad number, or regular number
  3. Click the name or press enter to dial
Note: 

If the contact you are searching for is a Shared Contact or a contact only saved in Dialpad, you can only search by name, email, or number

If you are searching by name, the contact will either need to be a member of your team, a saved contact, or a synced contact.

In the case of duplicate names, hover over the Contact icon to view associated information such as:

  • Job description
  • Company name
  • Email address

Call from Chat

To place a call from a chat, select the Phone icon 


That's it! Dialpad will immediately dial the contact.





Was this article helpful?


Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.