Integrations Release Notes 23.09.07

We're always rolling out product updates to our integrations to ensure you get the most out of Dialpad.

Let's take a look at what's new from our most recent release on Sept 7th, 2023.

You'll also discover some bug fixes to improve reliability. 

Salesforce

Screen Pop improvement | Screen Pop will now appear for calls whether they have a contact match, multiple matches, or no matches at all. 

Default timezone for date picker |  We've set a default for the Timezone field in the Powerdialer. If a timezone is not set, the dialer will automatically default to the Powerdialer user's timezone. 

SMS logging for shared lines | SMS logging for shared lines is now available in our Early Adopter Program. 

Bullhorn

Improved record creation functionality | During a warm transfer, the receiving Contact Center agent can now create a new record.

For example, if Mary calls into a Contact Center, and Agent Paul answers, Paul can enter notes via the Bullhorn integration (and they'll automatically be saved). 

Paul can then transfer Mary to Betty, a Contact Center Agent in a different Contact Center within the same company. Mary will be on hold while Paul talks to Betty and before the transfer is complete, Betty can create a new record (contact, candidate or lead) for Mary.

Other improvements

We've also fixed some minor bugs, improving your overall experience with Dialpad integrations.

Happy Dialing!