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Analytics

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Analytics

Learn fundamental analytics concepts, interpret key metrics, and discover how to leverage Dialpad's robust data tools for a more informed and empowered decision-making process.

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Analytics Essentials

Mastering the basics of Dialpad Analytics. Learn to understand terms and key concepts, schedule reporting, and find useful tips in the FAQs.

8 Articles in this category

Charting Data

Discover the power of visualizing data! Learn to export and interpret your Dialpad analytics, with useful tips to assist in improving your decision-making.

5 Articles in this category

Data Export Guidebook

Check out our helpful guidebooks! Extract essential metrics such as total number of calls, response time and call count over time from your datasets.

7 Articles in this category

Contact Center Analytics

Discover how to customize your Contact Center dashboard, analyze call disposition data, and receive a weekly email summarizing your Contact Center's performance trends and key highlights.

6 Articles in this category