Dialpad + Salesforce Omni-Channel

Salesforce Omni-Channel  is a comprehensive CX solution enabling Agents to automatically receive 'objects' (cases and leads) in real-time without needing to look at lists with their work. With this integration, Administrators can mana...

Let's go over the most commonly asked questions regarding the Dialpad for Salesforce Omni-Channel.  Does every user need to connect to Omni-Channel? The Dialpad Administrator needs to connect Dialpad to Salesforce Omni-Channel in the admin...