--- title: "Dialpad + MS Teams" slug: "dialpad-ms-teams" description: "With Dialpad’s MS Teams integration, you can make and receive calls to +70 countries, as well as send SMS and MMS messages from your business phone number. " tags: ["Microsoft", "Microsoft Teams", "office 365", "User list"] updated: 2026-05-28T18:59:08Z published: 2026-05-28T18:59:08Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.dialpad.com/llms.txt > Use this file to discover all available pages before exploring further. # Dialpad + MS Teams Bring everything you love about Dialpad into Microsoft Teams to drive productivity with AI-powered interactions and analytics. With Dialpad’s MS Teams integration, you can make and receive calls to +70 countries, and send SMS and MMS messages from your business phone number. The best part? No additional install or browser tab is needed - it's all accessible from within MS Teams. Just pin the Dialpad App for MS Teams, and you’re ready to go! Let’s dive into the details. > [!NOTE] > Who can use this > > Dialpad’s Teams integration is available to [Dialpad Sell](http://www.dialpad.com/pricing) and [Dialpad Support](http://www.dialpad.com/pricing) users, as well as [Dialpad Connect](http://www.dialpad.com/pricing) users on a Pro or Enterprise level plan. > > Microsoft Teams is available as part of Microsoft 365 subscriptions. *Due to the complexity of this integration, configuration must be done through Dialpad's Professional Services Team. Please contact your Customer Support Manager or our Sales Team for more details.* ## Add users Once the Dialpad App for MS Teams has been installed, Teams users can be added. To add users, go to the **Dialpad Admin Portal.** 1. Select**Company Settings** 2. Select **Integrations** 3. Navigate to **Microsoft Teams** 4. Select **Options > Manage Settings**![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/manage-teams.png) 5. Check the box beside the desired user(s) 1. The Dialpad user ID (email) must match the O365 user 6. Select **Connect**![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/ms-sync-users.png) 7. Select **Go to sync.msrouting.dialpad.com portal** to complete the setup**![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/sync-in-teams.png)** 8. Select **Sync now,**then enter your Microsoft credentials 1. To perform the sync, you must be a **Microsoft Teams Admin![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/ms-teams-sync-now-portal(1).png)** > [!NOTE] > Note > > If you're using our Direct Routing solution, read [this Help Center article](https://help.dialpad.com/v1/docs/microsoft-teams-direct-routing) for more information about user syncing. ## Allow status and presence syncing Once enabled, your Dialpad status and presence icon will appear in MS Teams. > [!NOTE] > Notes > > Status and presence syncing is currently in an Early Adopter Program. If you’d like to try this feature, please contact your Customer Success Manager. > > Status and presence syncing is enabled at the Office level and must be configured individually for each Office. To allow status and presence syncing, go to your **Dialpad Admin Settings.** 1. Navigate to **Office Settings** 2. Select **Integrations** 3. Navigate to **Microsoft Teams Presence** 4. Select **Options** > **Manage settings** 5. Select **Customize for this Office** 6. Select **Enable this featur**e 7. Choose if you’d like DND statuses to sync when MS Teams Status is Offline 8. Select **Save changes** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/teams-office.png) When presence syncing is enabled, you’ll see your Dialpad status and presence icon appear in Teams. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/teams-presence(1).png) ## Pin the Dialpad app Once our Professional Services team has configured your MS Teams application, you can start calling and messaging. We recommend that you pin the Dialpad App for easy access. To pin the Dialpad App: 1. Select **Apps** from your MS Teams sidebar 2. Search**Dialpad** 3. Select **Open** 4. Right click, then select**Pin** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/pin-app.png) ## Make a call Use the Dialpad App to place an external call from Teams. 1. Select the Dialpad app from the side-bar 2. Select **Call** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/call-from-teams.png) 3. Enter the number 4. Answer the inbound call to connect your outbound call That’s it, your external call is now connected! > [!NOTE] > Note > > You can also initiate calls from the MS Teams dialer.****![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/teams-dialer.png) You'll see the live-call transcript if you have AI enabled and turned on for the call. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/teams-call.png) Call Summaries will be displayed in the Contact’s conversation history. ## Send a message Use the Dialpad for MS Teams app to send SMS messages to external contacts. To send a message from within Teams: 1. Select the **Dialpad icon** on the left sidebar 2. Select **Message**![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/message-from-teams.png) 3. Enter the recipient’s number 4. Type your message 5. Press enter to send That's it! Your message history will open in a new conversation ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/message-sent-teams.png) ## Dialpad inbox from Teams Access voicemail transcriptions, message history, missed calls, and more, all from your Dialpad inbox within Teams. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/teams-inbox.png) ## Access Dialpad analytics, admin settings and call history You can easily access your Dialpad settings, call history, and analytics from within Teams. 1. Select the **options**menu on the top right 2. Select Admin settings, Call history or analytics![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/teams-menu.png) That's it! Your Dialpad Settings or Dialpad Analytics will open in a new tab ## Frequently asked questions ### What permissions do I need to have to sync new users? For the initial tenant setup (and subsequent tenancy amendments), the administrator performing the Enable Sync function must have **Global Admin rights** on their Microsoft 365 account. Learn how to set Skype for Business Administrator rights in [this Help Center article.](https://learn.microsoft.com/en-us/skypeforbusiness/set-up-skype-for-business-online/configure-skype-for-business-settings-for-individual-users) Once the initial setup has been completed, anyone with a Skype for Business admin permission role can make subsequent user-level updates. Skype for Business admin is a legacy term as Microsoft has removed the Skype for Business service, but the security role remains. > [!NOTE] > Note > > The Teams Administrator role does not have the same level of access and cannot be used in place of the *Skype for Business Administrator r*ole. > > Microsoft has removed the Skype for Business service, however, the*Skype for Business Administrator*security role remains. ### Does the Microsoft credential need to match my user login? Nope! You can use a separate admin set of credentials for this. Simply enter the other Microsoft credential into the pop-up window when asked to log in. ### ## Related - [Microsoft Teams Direct Routing Configuration](/microsoft-teams-direct-routing.md) - [Dialpad + Microsoft Dynamics 365](/dialpad-microsoft-dynamics-365.md)