--- title: "Dialpad Credits and Usage" slug: "dialpad-credits-and-usage" description: "Add call credits to ensure seamless communication for your international calls and US text messages." tags: ["Admin", "Automatic Credit Refill", "Call Credits", "payment", "Settings ", "SMS credits", "sms rate"] updated: 2026-02-06T11:40:55Z published: 2026-02-06T11:40:55Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.dialpad.com/llms.txt > Use this file to discover all available pages before exploring further. # Dialpad Credits and Usage While calls to your local Dialpad numbers are free, certain features do****incur additional charges: - International and domestic calls - Inbound and outbound - Messaging (SMS/MMS) [in the US](/v1/docs/text-message-campaign-registry-for-dialpad-customers) - Inbound and outbound - Inbound calls to toll-free lines - Faxes - Inbound and outbound - [AI agent conversation](https://help.dialpad.com/docs/ai-agent-conversations-credits) Depending on how your account is set up, your account may include different types of credits. Let's learn more about how to add credits, check your balance, view your usage, and confirm your credit payment. > [!NOTE] > **Who can use this** > > Credits can be purchased by Company or Office Admins and are available on [all Dialpad plans.](https://www.dialpad.com/pricing/) ## Add credits To add credits for your international and/or toll-free lines, go to your **Dialpad Admin Settings**. 1. Select**Billing**>**Credits and Usage** 2. Select **Add Credits** 3. Review the cost, then select **Confirm purchase** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Add-credits.png) You can turn on auto-recharge to prevent service interruptions. Credit card accounts recharge instantly, while invoiced accounts are charged on the next invoice. To reduce frequent charges, increase your auto-recharge amount or reach out to your Customer Success Manager to add more recurring funds. > [!TIP] > Note > > If you’ve pre-purchased a credit bundle, your credits will automatically be added to your account at the start of each billing period. ## Credit auto recharge Use Dialpad's auto-recharge feature to ensure your offices never run out of call and message credits. To add auto-recharge to your credits, head to your **Dialpad Admin Settings.** 1. Go to **Billing**> **Credits and usage** 2. Select Settings > Turn on **Auto-add credits below $5 balance** 3. Select the desired amount ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/auto-recharge(4).png) Once auto-recharge is enabled, your card will be charged automatically whenever your Dialpad Credit balance drops below $5, and credits will be added right away. ## Check credit balance You can view this balance in your **Admin Settings** at **Dialpad.com** 1. Select**Billing** 2. Select**Credits and usage** [YouTube video player](https://www.youtube.com/embed/9cdUk2B9pYQ?si=umuXzKsqNH9U6Zwq) International calls are charged at a [set rate based on the caller's country location](http://www.dialpad.com/rates). Inbound calls to US and Canada toll-free numbers are charged to you at $0.02 USD per minute. ## Confirm credit card Some accounts may need to confirm a credit card before calling credits can be added. We do this as an added security step to mitigate fraudulent charges. We'll post a small charge on your credit card and will ask you to confirm the amount. Simply log into your account to verify and enter the amount in Dialpad. Once verified, you'll be able to add more calling credits whenever you need or even set up automatic recharges. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/confirm-credit-card-payment.png) ## Check your credit usage Admins can access and review a monthly breakdown of the following information: - Number of toll-free calls - Number of international calls - Date/Time of calls - Team member/Department that placed or received the call - Phone number that was used - Call duration - Cost To check your credit usage, go to your **Dialpad Admin Settings.** 1. Select**Billing**>**Credits and Usage** 2. Navigate to**Usage History** 3. Filter by users or date ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/credit-usage-history.png) Export your credit usage by selecting **Export.csv** to download your usage details. > [!TIP] > Note > > For detailed pricing and charges, check out [dialpad.com/rates](https://www.dialpad.com/rates/). ## Frequently asked questions ### **Will I be billed for Dialpad Support and Dialpad Sell calls?** Yes. Users on Dialpad Support and Dialpad Sell licenses are charged per-minute rates for local inbound and outbound calls. Call pricing for these plans starts at $0.01/min for inbound and $0.02/min for outbound calls within the United States. If you add a toll-free number to your Dialpad Sell license, there will be an inbound toll-free per-minute fee of $0.02/min. ### How are credits used across offices? Admins can set credits to be used by each office or shared company-wide. However, AI Agent credits are only used by the primary office. This helps keep AI Agent versions consistent, ensures smooth company-wide deployment, and keeps spending easy to manage. ### Will my credits expire? That depends on what kind you have. - Dialpad Credits don’t expire and can be topped up at any time. They’re also used automatically if a service runs out of bundle credits. - Pre-purchased bundles follow your billing cycle. Annual bundles last the full year, while monthly bundles reset each month. ## Related - [International Calling](/international-calling.md) - [International Services FAQs](/international-services-faqs.md) - [Call Rate FAQs](/call-rate-faqs.md) - [Text Message Campaign Registry for Dialpad Customers](/text-message-campaign-registry-for-dialpad-customers.md)