--- title: "Dialpad Credits and Usage" slug: "dialpad-credits-and-usage" description: "Add call credits to ensure seamless communication for your international calls and US text messages." tags: ["Admin", "Automatic Credit Refill", "Call Credits", "payment", "Settings ", "SMS credits", "sms rate"] updated: 2026-08-10T22:27:19Z published: 2026-08-10T22:27:19Z canonical: "help.dialpad.com/dialpad-credits-and-usage" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.dialpad.com/llms.txt > Use this file to discover all available pages before exploring further. # Dialpad Credits and Usage Use Billing Credits & Usage to view your credit balance, check your usage, understand your charges, and add credits when needed. Everything is in one place, making it easy to see what you've used, what's included in your plan, and when your credits are applied. Depending on how your account is set up, your account may include different types of credits. Let's learn more about adding credits, checking your balance, viewing your usage, and confirming your credit payment. > [!NOTE] > **Who can use this** > > Credits and Usage can be managed by Company or Office Admins and are available on [all Dialpad plans](https://www.dialpad.com/pricing/). Keep these things in mind: - Your account may include different commitment types, such as Telephony Commitment, AI Commitment and Universal Dialpad Credits, depending on your setup. - Universal Dialpad Credits never expire. - Monthly and annual commitments reset with your billing cycle. - Commitments may be used for services such as calling, messaging, fax, and AI Agent usage. ## Credits and usage overview To access your company credits and usage, go to your Dialpad **Admin Settings** and select **Billing** > **Credits and Usage**. From here, Admins can monitor credit usage and transaction history for all services across your office, including: - Available Dialpad credits. - Plan usage balance. - Usage history. - Export CSV of monthly usage. - Add credits and manage auto-recharge. ### View company and office usage Your view depends on your admin role. | Admin role | What you can see | | --- | --- | | Company admin | View usage across all offices. Usage History includes an Office column and filter. | | Office admin | View usage for your assigned office only. | ## Credit wallets Your credit wallet displays your balance, usage, and billing cycle. Depending on your plan, you may see these credits: | Type of Credit | Description | | --- | --- | | Calling credits | Pre-purchased credits that cover calling, toll-free, messaging and fax. | | AI agent credits | Pre-purchased AI commitment covers conversations and AI routing. | | Dialpad universal credits | Overflow credits are used when other balances run out. | When you use a service, Dialpad applies credits in this order: 1. Your plan allowance. 2. The matching commitment. 3. Your Dialpad Credits. > [!TIP] > Tip > > Turn on auto-recharge to avoid interruptions. > > When auto-recharge is on, Dialpad adds credits to your account when your balance drops below $5. ## Check plan usage balance Use the Plan Usage Balance table to check your included allowances and remaining usage. The table shows: - Committed - Spent - Available - Used % - Depending on your plan, you may see services such as: - Calling - SMS/MMS - Speech IVR - Omnichannel - Fax > [!NOTE] > Note > > AI agentic services do not appear in this table. Track them in the Usage History instead. ## Check usage history Use Usage History to review charges in detail. To check your credit usage, go to Dialpad **Admin Settings**. 1. Select **Billing** > **Credits and Usage** 2. Navigate to **Usage History** ![Usage history table displaying call details and filters for Dialpad credits.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/usage-history.png) Use the available filters to quickly find specific usage records. | **Filter** | **Description** | | --- | --- | | **User, group, or contact** | View usage for a specific user, group, or contact. | | **Month** | Show usage for a selected billing month. | | **Service** | Filter by service, such as Calling or Messaging. | | **Credits** | Find records based on the credits used. | | **Amount** | Filter by the charge amount. | ### Usage details Each usage record includes the following information: - Team member/Group that placed or received the call - Date/Time of calls - Phone number that was used - Type of call - Duration of the call - Wallet Source - Cost - Rate ![Usage history table displaying call details, costs, and wallet sources for users.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/usage-details.png) > [!NOTE] > Note > > SMS and MMS are billed by message segment. Long messages, or those with emojis and special characters, may be split into multiple segments. Standard SMS uses up to 160 characters per segment (70 for Unicode messages). ### Services tracked in Usage History Usage History includes activity for: | **Service** | **Includes** | | --- | --- | | Calling | - International - Toll-free - Domestic - Inbound - Outbound - Local calls | | Messaging | - A2P SMS - P2P SMS - A2P MMS - P2P MMS | | AI Agent | Voice AI and Digital AI | | Fax | Sent and received faxes | | Other services | Omnichannel and Speech IVR | ### Transaction details You can view more detailed information for each transaction by selecting it. ![Usage history showing toll-free calls with details like duration and cost.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/transaction-details.png) A side panel opens, revealing more details about that transaction. | Calling | Messaging | Fax | AI Agent | | --- | --- | --- | --- | | - Call ID. - From and to numbers. - Direction. - Duration. - Location. - Rate per minute. - Billing increment. - Call quality, if available. | - Message ID. - From and to numbers. - Direction. - Message segments. - Rate per message. - Delivery status. | - Fax ID. - Fax line used. - Pages sent or received. - Rate per page. - Status. | - Conversation ID. - Mode, such as Voice AI or Digital AI. - Duration. - Skills triggered. - Actions executed. - Sessions consumed. | ## Export credit usage To export your credit usage, go to your Dialpad **Admin Settings**. 1. Apply your filters in **Usage History** 2. Export the filtered results as a CSV file ![Usage history section showing search filters and export option for billing data.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/credits-usage-history(1).png) The export includes all transactions that match your filters, not just the rows currently displayed. > [!TIP] > Tip > > The downloaded file uses the format usage-history-YYYY-MM-DD.csv. ## Add credits To add credits to your account, go to your Dialpad **Admin Settings**. 1. Select **Billing** > **Credits & Usage**. 2. Select **Add Credits**![Overview of credits and usage with an option to add credits highlighted.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/add-credits-page.png) 3. Review the cost 4. Select **Confirm purchase** ![Add Dialpad credits with auto-recharge settings and confirm purchase button highlighted.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/add-dialpad-credits.png) Office-level billing admins can purchase Dialpad Credits, which do not expire. ### Credit auto recharge Use Dialpad's auto-recharge feature to ensure your offices never run out of call and message credits. To add auto-recharge to your credits, go to your Dialpad **Admin Settings**. 1. Select **Billing** > **Credits and Usage** 2. Turn on **Auto recharge** ![Settings for auto-recharge and credit purchase on Dialpad Credits interface.](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/Auto-recharge-credits.png) 1. Select an amount for **When credits reach** 2. Select an amount for **Add this amount automatically** 3. Select **Save settings** Once auto-recharge is turned on, your card is charged automatically when your Dialpad Credit balance falls below your chosen amount. The credits are added immediately. ## Spending alerts A spending alert may appear at the top of the page when there's a noticeable change in spending. The alert highlights the main cause of the increase and can be dismissed at any time. ## Frequently asked questions ### Why was I charged if I have a plan allowance? Dialpad uses your plan allowance first. If it's fully used, charges are covered by the matching credit wallet, then your Dialpad Credits. ### What's the difference between Wallets and the Plan Usage table? Wallets show your available credits and credit usage. Plan Usage shows your included allowances and how much you have left. ### Why don't I see AI Agent usage in the Plan Usage table? AI Agent usage is tracked separately. Check the AI Agent Credit wallet or Usage History to view your AI usage. ### Do credits expire? No. Dialpad Credits don't expire. However, pre-purchased monthly and annual bundles reset with your billing cycle. ### Can I export filtered results? Yes. You can export the currently filtered Usage History data as a CSV (.csv) file. ## Related - [International Calling](/international-calling.md) - [International Services FAQs](/international-services-faqs.md) - [Call Rate FAQs](/call-rate-faqs.md) - [Text Message Campaign Registry for Dialpad Customers](/text-message-campaign-registry-for-dialpad-customers.md)