We really hope you won't go, but regardless, before you cancel, be sure to read through our Dialpad Cancellation FAQs below.
To learn more about the Dialpad cancellation process, have a read through this Help Center article.
Can I get a refund?
I'm afraid not. Upon cancellation of your Account, for any reason, all unused calling credits and international calling credits shall expire on the termination date. Refunds, transfers or prorations are not available.
I just upgraded to a paid service and I want to cancel my account, do I get a refund?
If the cancellation is within 3 days of the transaction date for both monthly and annual billing on the credit card, a refund will be processed.
I’ve been a customer for 3 months and I canceled 4 days after my monthly payment was processed, will I get a refund?
No, a refund will not be granted if the cancellation happened at 4+ days of your monthly billing cycle.
Can I get a refund for unused licenses?
No. If you do not need a license, please remove it. Refunds will not be honored if license(s) are not removed after a deletion.
I accidentally deleted my account, can you re-activate it?
Ooops! If you have deleted your account by mistake, contact us immediately. If possible, we will attempt to assist in recovering any lost information following an accidental account closure (though we can't guarantee that we will be able to recover or restore any information).
I'm on an annual plan and there are 6 months remaining. Can I cancel and get a refund?
Unfortunately not. Our Annual plans are heavily discounted to give you the best possible rate and therefore do not qualify for a refund.
I received a billing notification saying my payment couldn’t be processed. What should I do?
First, contact your bank or card provider to confirm that:
Your payment details were entered correctly
You have sufficient funds or available credit
There isn’t a temporary security block on the transaction
If you’re using a corporate card, double-check the billing ZIP or postal code, since that’s a common cause of payment issues.
Then update your payment information in Dialpad, and go to your Dialpad Admin Settings.
Select Billing > Billing Summary
Update the payment method under Payment mode
After you save the updated payment details, we’ll try the payment again within 24 hours.
I didn't end up using a license - can I get a refund?
Unfortunately, we don't offer refunds for unused licenses. As stated in our ToS, we have a no-refund policy.
If you purchased a license by mistake (it happens) and reach out to us within 3 days, we're happy to issue you a refund.
What if I want to cancel my Dialpad Meetings account?
For information on cancelling your Dialpad Meetings account, be sure to review this article.