Dialpad Business Intelligence (BI)

Dialpad Business Intelligence, affectionately known as Dialpad BI, provides the power of a full-featured business intelligence tool directly on top of your Dialpad data. It allows you to create customized reports and analyses, providing you with the...

The beauty of Dialpad BI is that it provides additional fields and metrics than what's found elsewhere in your Dialpad Analytics. This allows you to really get granular with your data and analyze your company's health.  Let's talk about BI Dataset...

Dialpad BI offers the robustness of a full-featured Business Intelligence tool directly on top of your Dialpad data. It's y our data, your way - Dialpad BI lets you customize the metrics you want, in the format you want. Let's dive into the det...

Dialpad BI offers layer upon layer of unique customization capabilities.  We know this can be a lot to digest, and so we've put together a cheat sheet of tips to ensure you get the most out of your reports. Definitions of fields  When customizi...

Dialpad BI is a robust feature and so we've put together some FAQs to help you get the most out of your data and your Dialpad BI experience. Who Can Use This Feature Dialpad BI is available for Contact Center or Ai Sales Users. This fea...

Dialpad BI's Call Metrics by Disposition  report provides insight  into what occurs on every type of call, grouped by call disposition. This allows Users to drill in and further understand what takes place within each type of call disposition by ...

Dialpad's Call Logs Report  is a starting point for custom aggregations, serving  as a jumping-off point for further analysis and exploration within Dialpad BI. Completely customizable, the daily call logs can be modified to fit your daily, ...

Dialpad's 'Call Volumes by Hour and Day of Week' report provides a detailed view into your contact center's call volume patterns, g reat for assessing staffing needs and bottlenecks. With an easy-to-understand heatmap format, you can easily ident...

Dialpad's 'Call Volumes by Day' report provides a detailed view into your contact center's call volume patterns. With an easy-to-understand heatmap format, you can easily identify anomalous days where call volumes spiked, spot unusual trends, and ...