Data Export Guidebook

Knowing how many calls your agents receive, make, and miss is important for a few reasons. I t not only provides a clear measure of your team's productivity and workload, but also helps identify call volume trends and customer preferances. Use Di...

Use the call logs export to easily find calls from specific phone numbers. Knowing exactly how many times a number was called helps identify potential client and agent blockers and better understand the customer-agent journey.  Who can use t...

Tracking the number of calls that were automatically transferred to a specific number is crucial for businesses to understand their call flows and contact points. Not only does it help Supervisors and Admins schedule their resources, but it also ens...

Knowing your call volumes (i.e., call count) over specific periods of time is crucial for resource allocation. Use your call logs to see how many calls came through outside of your business hours, or on a weekend, and adjust your staffing (or hours...

Knowing your user's talk time helps efficiently allocate resources and aids in effective scheduling. Export your call logs to drill into the details of how much time an individual user spends on the phone.  Let's dive into the details. ...

Customers appreciate quick and efficient assistance with questions, concerns, or issues. Not only do timely responses keep them happy (and less likely to escalate), but they also mean your agents can help more customers. Use Dialpad's built-in anal...

Service level management plays an important role in enhancing overall customer satisfaction.  Regularly reviewing the Service Level Agreement (SLA) in your Departments and Contact Centers helps you meet customer expectations and improve ser...