---
title: "Create & Manage a Department"
slug: "create-a-department"
description: "Explore how to manage your Departments and customize them to fit your unique business needs."
tags: ["assign operators to department", "create department", "delete a department", "Department"]
updated: 2026-05-20T18:26:13Z
published: 2026-05-20T18:26:13Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.dialpad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a Department

Create a Department after [setting up your Main Line](/v1/docs/manage-a-main-line) in Dialpad.

Departments route callers to a specific group or team, such as sales and customer support.

## Create a Department

To create a department, go to your Dialpad Admin Settings.

1. Navigate to **Departments**
2. Select**Add a Department**(that's the **+** icon)
3. Name the Department, then add a description ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/create-department.png)
4. Select **Create**

Dialpad will then take you to the homepage for your newly created Department. ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/new-department.png) Here, you can add an abbreviation, [local, toll-free, and fax numbers](/v1/docs/add-local-or-toll-free-numbers), and select your IVR and voicemail language settings.

> [!NOTE]
> Note
> 
> Departments can have up to 30 numbers.

## Duplicate a Department

As your team scales, easily duplicate existing Departments to speed up the creation process and ensure parity between departments.

Duplication allows your customizations (think routing settings or custom moments) to be carried over to the new Department without manually updating it at the time of creation.

To duplicate a Department, head to your **Admin Settings** from **Dialpad.com**

1. Select **Departments**
2. Choose the desired Department
3. Select **Duplicate** ![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/duplicate-department(1).png)
4. Name the new Department
5. Write a Department description (optional)
6. Choose which office the Department will be located in
  1. Duplications can be done throughout different offices
7. Select which operators you’d like to include

![](https://cdn.us.document360.io/0f28ad44-2863-4372-a27e-c6728808d742/Images/Documentation/duplicate-2.png)
  1. Choose to keep the same operators as the existing Department
  2. Choose new operators
8. Select **Duplicate**

Your new Department will be created, and you’ll be taken to its settings page.

### **Office parameters**

When duplicating a Department *within the same office*, the following settings will not be duplicated:

1. Phone numbers
2. Fax Numbers
3. Verified Numbers
4. Integration Settings

When duplicating a Department *to another office*, the following settings will not be duplicated:

1. Phone numbers
2. Fax Numbers
3. Verified Numbers
4. Integration Settings
5. Department caller ID
6. Custom IVRs
7. Timezone
8. Routing options
9. Call recording greetings
10. Holiday settings
11. Call blocking & spam prevention
12. Retention policy
13. Ring type of Operators

## Related

- [Set Call Routing Rules for Departments](/set-call-routing-rules-for-departments.md)
- [Set Business Hours](/set-business-hours.md)
- [Workflows](/workflows.md)
- [Enable Automatic Call Recording](/enable-office-wide-call-recording.md)