Canada Porting Guide
    • 10 Aug 2023
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    Canada Porting Guide

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    Article Summary

    This guide provides information on how to port a number from Canada. Dialpad supports porting of geographic and toll-free numbers. To complete the port request, required documents include a Letter of Authorization (LOA) and the latest invoice from the current carrier. The standard lead time for porting is 7-10 business days for geographic numbers and 3-5 business days for toll-free numbers. Portability is available with larger operators but not all operators, so it is important to check with the current number operator. Possible reasons for port rejection include incorrect end user name, inactive number, incorrect service address, ongoing contract, or being part of a range of DIDs. A porting checklist includes ensuring the LOA is filled out, dated, and signed, providing an active number list, and specifying a desired port date. There is no fee to port Canadian numbers.

    Need to port a number from Canada? This guide will walk you through the process.

    Supported Number Types

    Dialpad can port the following Canadian number (ca +1) types:

    • Geographic Number 
    • Toll-Free Number 

    Required Documents

    In order to complete your port request, Dialpad requires the following documents. 

    • LOA
    • Latest Invoice from current carrier

    Document List 

    Click the links below to obtain the LOA for your port request.

    How Long Will it Take?

    The standard lead time (SLT) for a port request is:

    • 7-10 business days for geographic numbers
    • 3-5 business days for toll-free numbers

    Additional time is added if there is a rejection for missing/incorrect information.

    Porting Requirements

    Number portability for all number types is available via the larger operators but not available with all operators. Please enquire with the current number operator whether porting away is possible via them.

    • The full list of phone numbers you want to port including the country code
    • The LOA must be signed by the person who has administrative rights on the account with the current carrier.
    • You must provide the Reseller name on the LOA. 
      • This is the company whom you are paying for your current services.
    • Inform the Dialpad Porting Team if there are remaining lines on the account. 
      • Provide a full list of TNs from the account that are either porting with the order or will remain with the losing carrier.

    Possible Port Rejection Reasons

    While we do our best to prevent it, it does sometimes happen that a port request is rejected. The most common rejection reasons are noted below. As you can see, details matter and this is why we ask you to triple-check all the information you provided before submitting your port request. 

    • Incorrect end user name
    • Number is not active
    • Incorrect service address
    • Ongoing contract in place
    • Requested number is part of a range of DIDs

    Porting Checklist

    • LOA is filled out, dated, and signed
    • Latest invoice from current carrier
    • All numbers are active with your current carrier
    • All numbers in your account are porting over or you’ve disassociated them from the other numbers in your account with your current provider
    • You’ve provided a desired port date in compliance with the SLT (*Dialpad will do its best to meet this date but there is no guarantee.) If no date is provided we will port the numbers ASAP


    There is no fee to port Canadian numbers.

    More Information

    Be sure to read our Porting FAQs for more information on the porting process. 

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