Analytics Essentials

Analytics is a broad term that covers all sorts of data analysis. Any type of information can be analyzed to gain insight and reveal trends and metrics that would otherwise remain undiscovered. Let's take a look at some key Dialpad Analytics Co...

Does something seem off with the times noted on your analytics reports? Let's go over some troubleshooting questions.  My timezone seems off - what's going on? If you're noticing that your timezone seems to be off when looking at your analytics, i...

Dialpad will deliver scheduled reports to your email address as frequently as necessary. You're likely running the same reports as part of a routine, and why not automate that process using scheduled reports? Let's dive into the details.  W...

Find out how removing a team member affects your Analytics. Learn how these changes affect key areas like call history, in-app view, recordings and exported data. Let's explore the things we can learn from these changes. Analytics - office From...

There's no doubt that data analytics provides a competitive advantage to drive business value . But, analytics can be a  confusing topic for many. So let's go  through some of the most frequently asked questions.  What unit of time is displ...

Understanding the different types of calls is important for analyzing data because it helps us learn more about each call's purpose. By categorizing calls based on their type, like sales calls, support calls, or customer inquiries, we can see how we...

Let's dive into the terms you'll see while using your Dialpad Analytics reports. General terminology You'll find these terms throughout your Dialpad analytics dashboard, and in your exported data.  Average Call Duration (ACD):  Average length of...

Average Speed to Answer (ASA) measures the time that it takes for a caller to be connected with an Agent from the moment that caller is placed in a queue. Service Level is the percentage of calls answered during open hours within the set time thres...