Analytics Basics

Use Dialpad's Quality of Service (QoS) Dashboard to proactively monitor and troubleshoot call quality. This dashboard is a visualization of all calls, (including those rated by end-users). At the end of each call, Dialpad Users can rate the call...

There's no doubt that data analytics provides a competitive advantage to drive business value . But, analytics can be a  confusing topic for many. So let's go  through some of the most frequently asked questions.  What unit of time is displ...

Does something seem off with the times noted on your analytics reports? Let's go over some troubleshooting questions.  My timezone seems off - what's going on? If you're noticing that your timezone seems to be off when looking at your analytics, i...

Analytics is a broad term that covers all sorts of data analysis. Any type of information can be analyzed to gain insight and reveal trends and metrics that would otherwise remain undiscovered. Let's take a look at some key Dialpad Analytics Con...

Once you delete a user , there can be an impact on the Analytics menu, the Call History menu, in-app views, recordings, and transcripts. Let's take a look at analytics for deleted users in Dialpad. Analytics Menu Office When filterin...

Understanding the different types of calls is important for analyzing data because it helps us learn more about each call's purpose. By categorizing calls based on their type, like sales calls, support calls, or customer inquiries, we can see how we...