Ai Feature Spotlight

No need for messy notes, Dialpad Ai automatically creates Action Items for tasks mentioned in the conversation — letting you focus on closing that deal, or presenting those metrics. Action Items are tasks that need to be completed following the m...

Knowing what questions your customers are asking helps us understand what matters to them, the issues they're facing, and what confuses them.  The Interesting Question moment uses Dialpad Ai to capture questions from both agents and...

Tracking positive and negative sentiments is crucial for understanding how your customers feel during business conversations, and helping you know where and when attention is needed. Our Dialpad's Ai-powered sentiment analysis does the work for ...

Sales teams make hundreds of calls every month, but not every call is a winner, or even a coaching opportunity. Perhaps it wasn’t a good time to talk, or maybe you were sent straight to voicemail. Time is precious, and managers need to identify whi...