Manage Contact Labels
  • 18 Sep 2023
  • 1 Minute to read
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Manage Contact Labels

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Article Summary

Contact labels let users apply custom labels to personal and department contacts, allowing you to organize and search for contacts efficiently.

Let's dive into the details. 

Who can use this feature

Customers with a  Pro and Enterprise plan can use contact labels in Dialpad. 

Create contact label

To create a contact label:

  1. Choose a contact
  2. Click their name to open the contact information in the sidebar
  3. Select Add a label 
  4. Type the label details
  5. Press enter to confirm

Tip:

New labels created will appear as an available selection for other contacts.

Remove contact label

To remove a contact label:

  1. Choose a contact
  2. Click their name to open the contact information in the sidebar
  3. Select the X button beside the label you'd like to delete

Tip:

Labels are not deleted when removed from the contact; they'll remain available as a label for selection on other contacts.

Search by contact label

Search labels to easily find all contents with the associated label. 

Simply type the label into the Dialpad search bar to find contacts with the desired label.

Tip:

Contacts with multiple labels assigned will first display the matching label in search results.

Frequently Asked Questions

How many contact labels can I create per contact?

Contacts can feature up to 20 custom labels each.

Are contact labels shareable?

No, contact labels are created locally for each user and cannot be shared when searching labels.

Is a contact label case-sensitive?

Nope! Contact labels are case-sensitive in creation only. "Dialpad," for example, is not the same as "dialpad." 

Yet using search for either of those two terms will return identical results.


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