Do you have an Executive Assistant? With Dialpad's Executive Assistant (EA) Pairing feature, you can assign a team member to handle all of your incoming calls, schedule meetings, help you manage your call volume, or screen your calls.
Let's dive into the details.
Who can use this feature
Executive Assistant Pairings are available to Dialpad Ai Voice and Ai Sales customers.
If you're on a mixed license account or Ai Contact Center license, Users who have a Contact Center license will not be able to be part of an Executive Assistant Pairing.
Who can create executive assistant pairings?
Both Users and Administrators can create Executive Assistant pairings.
A User can accept or decline requests for themselves to be an Executive or an EA
Admins can make pairings for anyone in the Company.
Once an Executive Assistant pairing is made, the User designated as an Assistant can accept calls on the Executive's behalf for calls to their direct line only. Shared line calls will not go through to the assistant.