https://help.dialpad.com/docs Create and manage your dialing strategies from the Campaigns overview page. Here, you can monitor live campaign statuses, create new campaigns, and customize your configuration settings.Who can use thisDialpad Admins and Contact Center Supervisors can create and manage Dialpad Dialer campaigns. To access Dialpad Dialer campaigns, go to dialer.dialpad.com Campaigns overviewFrom the Campaigns page, you can:Create a new campaignEdit an existing campaignDelete a campaignSearch by campaign, campaign ... Fri, 29 May 2026 16:27:54 GMT Contact Center and Sell > Dialer https://help.dialpad.com/docs/create-and-manage-dialpad-dialer-campaigns-1 https://help.dialpad.com/docs/create-and-manage-dialpad-dialer-campaigns-1 Bring everything you love about Dialpad into Microsoft Teams to drive productivity with Ai-powered interactions and analytics. With Dialpad’s MS Teams integration, you can make and receive calls to +70 countries, and send SMS and MMS messages from your business phone number. The best part? No additional install or browser tab is needed - it's all accessible from within MS Teams. Just pin the Dialpad App for MS Teams, and you’re ready to go! Let’s dive into the details.Who can use thisDialpad’s T ... Thu, 28 May 2026 18:59:08 GMT Integrations > Other Integrations https://help.dialpad.com/docs/dialpad-ms-teams https://help.dialpad.com/docs/dialpad-ms-teams Add more flexibility to your call routing options. With a custom ring duration, you get to decide how long a user line, Main Line, Department, room phone, or Contact Center rings before routing your call to another destination. Let's take a closer look at how custom ring durations work and how to set them.What is ring duration?Ring duration is the amount of time that a call will ring before being sent to a fallback option. Choosing a custom ring duration allows you to control the caller experien ... Thu, 28 May 2026 08:28:39 GMT Getting Started > Your Dialpad Settings https://help.dialpad.com/docs/set-a-custom-ring-duration https://help.dialpad.com/docs/set-a-custom-ring-duration Timezones, customer priority level, and call volume all impact your Contact Center's availability. Set custom call routing rules to ensure that your calls are directed to the right agents, every time.Let's get into the details.Who can use thisCall routing rules are available for Dialpad Support and Dialpad Sell customers.Set Contact Center call routingOnce you've set your business hours for a Contact Center, it's time to configure the call routing rules for when your Contact Center is open and c ... Thu, 28 May 2026 08:28:35 GMT Contact Center and Sell > Contact Center Settings https://help.dialpad.com/docs/set-call-routing-rules-for-contact-centers https://help.dialpad.com/docs/set-call-routing-rules-for-contact-centers Get the most out of your Contact Center by customizing your settings and preferences. Each Contact Center can have its own routing rules, agents and so much more. Let's dive in to the details. Global Contact Center SettingsWhile each Contact Center has its own settings, there are some things you can apply in bulk, to all Contact Centers within your office. Access your Global Contact Center Settings by selecting Ai Contact Centers from your Admin Settings. Here, you can manage and create Contact ... Thu, 28 May 2026 08:27:33 GMT Contact Center and Sell > Contact Center Admin https://help.dialpad.com/docs/manage-a-contact-center https://help.dialpad.com/docs/manage-a-contact-center This article explains how to create a ServiceNow API key and related access policies so Dialpad can ingest content from your ServiceNow Knowledge Center into Agentic AI Agent. The configuration uses a dedicated authentication profile, a REST API key, and two REST API access policies so Dialpad can read the knowledge data it needs.Who can use thisCompany admins or office-level admins (with permissions enabled by the company admin) using AI Agents for Dialpad Support users on an Advanced or Premiu ... Wed, 27 May 2026 21:05:31 GMT Omnichannel > AI Agent https://help.dialpad.com/docs/servicenow-api-keys-for-agentic-ai-agents https://help.dialpad.com/docs/servicenow-api-keys-for-agentic-ai-agents Dialpad continuously improves its HubSpot integration, so you always have access to the latest features and fixes. This article covers upcoming changes to the HubSpot for Dialpad integration specifically — for broader platform updates, visit the Dialpad Release Notes.NoteDialpad is committed to providing you with the best possible product. Our features undergo rigorous quality assurance (QA) testing, and we are picky! While we do our best to release the features on the dates listed in this artic ... Wed, 27 May 2026 18:08:13 GMT What’s New > Integrations Release Notes https://help.dialpad.com/docs/hubspot-for-dialpad-release-notes https://help.dialpad.com/docs/hubspot-for-dialpad-release-notes Dialpad helps you stay connected with a cloud phone system that works in real-time, across all your existing devices, to deliver voice, video, and messages.Let’s take a closer look at 5 best practice tips for getting the most out of the iOS app.Don't forget to update your app so that you can enjoy all of our newest features!iOS basicsDialpad's iOS app is very similar to the desktop app that you know and love.Your first view is your Recent conversations which include:Recent calls (includes placed ... Tue, 26 May 2026 22:04:18 GMT Getting Started > Dialpad Apps > iOS App https://help.dialpad.com/docs/ios-best-practice-tips https://help.dialpad.com/docs/ios-best-practice-tips AIVoice helps you stay connected with a cloud phone system that works in real-time, across all your existing devices, to deliver voice, video, and messages. Let’s take a closer look at 5 best practice tips for getting the most out of the Android app.Tour the AppFor the most part, the Android app is fAIrly similar to the desktop app in terms of layout. Your first view is your Recent conversations will include:Recent calls (includes placed, received, and missed)Recent messages (includes faxes)  Ti ... Tue, 26 May 2026 22:04:07 GMT Getting Started > Dialpad Apps > Android App https://help.dialpad.com/docs/android-best-practice-tips https://help.dialpad.com/docs/android-best-practice-tips Analytics tell you a lot about your business, and Dialpad's Analytics menu organizes data into an easy-to-understand format to quickly gain insight.Let's take a look at Dialpad's analytics features.Who can use thisCompany admins can access analytics for all offices, departments, and individual team members in their company.Office admins can access analytics for their office, departments, and individual team members they are the admin of.Department admins and/or contact center admins can access a ... Tue, 26 May 2026 14:31:35 GMT Dialpad Admin > Analytics > Charting Data https://help.dialpad.com/docs/analytics-charting-data https://help.dialpad.com/docs/analytics-charting-data Dialpad offers monthly updates to the Dialpad for Salesforce package, ensuring you get the most out of our integration.This article covers upcoming updates to the Salesforce for Salesforce Package only. Be sure to review our Release Notes for more information on functionality updates.Don't forget to update your Salesforce package to take advantage of these latest improvements.We always recommend updating your Salesforce package in the Salesforce Sandbox first. If you come across any issues durin ... Mon, 25 May 2026 18:41:08 GMT What’s New > Integrations Release Notes https://help.dialpad.com/docs/dialpad-for-salesforce-release-notes https://help.dialpad.com/docs/dialpad-for-salesforce-release-notes Have full transparency over your team’s time by syncing meetings and calendar events into your Dialpad WFM schedule. Meetings are automatically taken into account when scheduling activities, ensuring agents are never double booked.Let’s dive into the details.Who can use thisDialpad WFM is available to all Dialpad users.Contact your Customer Success Manager to discuss adding Dialpad WFM to your plan.Ways to sync calendar events You can sync calendar events into the Dialpad WFM schedule in two way ... Fri, 22 May 2026 20:55:00 GMT Workforce Management > WFM Scheduling https://help.dialpad.com/docs/sync-meetings-and-calendar-events https://help.dialpad.com/docs/sync-meetings-and-calendar-events Dialpad is an AI-native customer communications platform built for a modern customer experience. It helps businesses connect every customer interaction—across calls and digital channels—and turn those conversations into insights, automation, and better outcomes over time.At the core of the platform is Dialpad AI, which is built into every interaction. From real-time transcription and sentiment analysis to live coaching, call summaries, and AI-powered CSAT, Dialpad AI helps teams understand what’ ... Wed, 20 May 2026 20:37:27 GMT Getting Started > Intro to Dialpad https://help.dialpad.com/docs/what-is-dialpad https://help.dialpad.com/docs/what-is-dialpad Dialpad is a cloud-based business phone system that allows you to make and receive calls from anywhere in the world, as well as manage contacts, get call logs and voicemails, transfer calls, and more. We know you are on the move, and we're pleased to confirm that Dialpad is operable on any device with a reliable internet connection!Let's dive into the details of network settings.Bandwidth calculationsTo ensure the best possible voice quality, we recommend using a high-speed DSL, broadband, or fi ... Wed, 20 May 2026 20:06:49 GMT Calls, Messages, and Faxes > Troubleshooting & Tech Support https://help.dialpad.com/docs/network-setup-recommendations https://help.dialpad.com/docs/network-setup-recommendations Understanding performance metrics is key to managing your team’s productivity. Let’s review the key metrics used in Dialpad WFM’s performance reports and real-time dashboard, helping you track progress, spot areas for improvement, and keep your team on track.Who can use thisDialpad WFM is available to all Dialpad users and as a stand-alone product.Contact your Customer Success Manager to discuss adding Dialpad WFM to your plan. AdherenceAdherence represents the percentage of an agent’s scheduled ... Wed, 20 May 2026 19:45:19 GMT Workforce Management > WFM Reporting https://help.dialpad.com/docs/wfm-metrics https://help.dialpad.com/docs/wfm-metrics Sometimes agents need to work in different queues or statuses than what they were scheduled for, like helping with emails when call volume is low.Adherence Exceptions make sure this approved, unscheduled work still counts as in adherence, even if the agent changes queues or statuses.Let’s dive into the details.Who can use thisDialpad WFM is available to all Dialpad users, and as a stand-alone product.Contact your Customer Success Manager to discuss adding Dialpad WFM to your plan.Types of adhere ... Wed, 20 May 2026 19:23:38 GMT Workforce Management > WFM Reporting https://help.dialpad.com/docs/adherence-exceptions https://help.dialpad.com/docs/adherence-exceptions Create a Department after setting up your Main Line in Dialpad. Departments route callers to a specific group or team, such as sales and customer support.Create a DepartmentTo create a department, head to your Admin Settings at Dialpad.comNavigate to DepartmentsSelect Add a Department (that's the + icon)Name the Department, then add a descriptionSelect CreateDialpad launches an overview of the newly created Department within your organization.You can then add an abbreviation, as well as local, t ... Wed, 20 May 2026 18:26:13 GMT Dialpad Admin > Departments https://help.dialpad.com/docs/create-a-department https://help.dialpad.com/docs/create-a-department Use Dialer analytics to understand how campaigns are performing and to guide improvements.Who can use thisCompany, Office and Contact Center Admins can view Dialpad Dialer Analytics.Contact Center Supervisors with analytics access can also view these reports. To access your Dialpad Dialer analytics, go to the Dialpad Admin Portal. Select AnalyticsSelect ReportsSelect PowerdialerFiltersUse filters to analyze individual campaign performance instantly. Select any filter to update your report in rea ... Tue, 19 May 2026 19:40:57 GMT Contact Center and Sell > Dialer https://help.dialpad.com/docs/dialpad-dialer-analytics-and-exports https://help.dialpad.com/docs/dialpad-dialer-analytics-and-exports Connect Salesforce to Dialpad Dialer so you can use Salesforce data to build audiences and log calls back into Salesforce. With the Salesforce integration, you can:Use Salesforce data (such as Leads and Contacts) to create Dialpad Dialer audiences.Pull in Salesforce list views or filters as sources for campaigns.Log Dialer calls back into Salesforce as Tasks or call log records, with fields that identify them as Dialer calls.Who can use thisCompany Admins and Salesforce Admins can configure the ... Tue, 19 May 2026 19:04:21 GMT Contact Center and Sell > Dialer https://help.dialpad.com/docs/use-dialpad-dialer-with-salesforce https://help.dialpad.com/docs/use-dialpad-dialer-with-salesforce Efficiently manage your outreach targets from the Audience overview page. Here, you can organize lead data, segment your lists, and track past file imports.Who can use thisTo use the Dialpad Dialer, you must be on a Dialpad Sell Premium plan, or Dialpad Support with the Dialer Add-on.Company, Office and Contact Center Admins can manage campaign audiences.Audience overviewTo access the Dialer Audience overview, go to dialer.dialpad.com and select Audience. Here, you can see different overviews fo ... Mon, 18 May 2026 19:12:25 GMT Contact Center and Sell > Dialer https://help.dialpad.com/docs/manage-leads-and-lists-in-dialpad-dialer-1 https://help.dialpad.com/docs/manage-leads-and-lists-in-dialpad-dialer-1