https://help.dialpad.com/docs Dark Mode is smooth and elegant, with soothing colors that reduce screen glare and provides a visually pleasing experience, especially in low-light conditions. Easily switch between dark and light mode depending on your mood or your environment  — perhaps it's a sunny day, and you prefer Dark mode to let your eyes rest, or maybe you're working late hours and want to minimize eye strain.Let’s dive into the detailsWho can use thisDark Mode is available to Dialpad users, whether you’re using our we ... Fri, 19 Jun 2026 17:47:21 GMT Getting Started > Your Dialpad App https://help.dialpad.com/docs/dark-mode https://help.dialpad.com/docs/dark-mode Screen pop automatically opens the relevant Salesforce record when an incoming call starts ringing, helping agents quickly access caller information without manually searching Salesforce.Who can use thisDialpad Sell and Dialpad Support users can use this feature. It's also available to Dialpad Connect users on Pro and Enterprise plans.Users must have the latest managed package from the Salesforce Appexchange installed in their Salesforce instance.How screen pop works?When an incoming call is rec ... Thu, 18 Jun 2026 01:51:10 GMT Integrations > Salesforce > Getting Started https://help.dialpad.com/docs/configure-screen-pop-for-salesforce https://help.dialpad.com/docs/configure-screen-pop-for-salesforce Need to port a number from Germany? This guide will walk you through the process.Supported number TypesDialpad can port the following German number (DE +49) types:Geographic Number Toll-Free Number Submit Toll-Free PortSubmit Geographic PortRequired DocumentsIn order to complete your port request, Dialpad requires the following documents. Geographic LOAEnglish version - guide onlyToll-Free LOAEnglish version - guide only For geographic ports onlyProof of address relevant to the geographical loca ... Wed, 17 Jun 2026 20:41:35 GMT Getting Started > Number Porting > Country Specific Porting Guides https://help.dialpad.com/docs/germany-porting-guide https://help.dialpad.com/docs/germany-porting-guide Set yourself to Do Not Disturb (DND) to prevent calls and message notifications from coming through. When enabled, this setting applies to your personal and Department lines, but not to Contact Center lines. Let's take a closer look at how to enable or disable Do Not Disturb mode in Dialpad's desktop app. If you're looking for DND details for your mobile device, visit our Help Center articles on iOS and Android.Who can use thisDND mode is available to users on all Dialpad plans.Enable Do Not Dis ... Wed, 17 Jun 2026 18:47:33 GMT Getting Started > Your Dialpad App https://help.dialpad.com/docs/set-do-not-disturb-mode https://help.dialpad.com/docs/set-do-not-disturb-mode Porting international numbers is a bit more complex than your usual port request. Not to worry, our Porting Team is here to help you every step of the way, and we've put together detailed country-specific guides to make your international porting process as easy as possible.Country specific requirementsThe required documents and processing time for an international port request are country-specific and vary greatly. Click the country name to view the applicable details. CountryNumber Type Suppor ... Wed, 17 Jun 2026 18:46:40 GMT Getting Started > Number Porting https://help.dialpad.com/docs/international-porting-requirements-and-fees https://help.dialpad.com/docs/international-porting-requirements-and-fees Need to port a number from South Africa? This guide will walk you through the process.Supported Number TypesDialpad can port the following South Africa number (za +27) types:Geographic Number Submit Geographic PortRequired DocumentsIn order to complete your port request, Dialpad requires the following documents. LOALatest Invoice from current carrierADSL Loss LetterThe ADSL loss letter is only required if there is an ADSL value-added service linked to a number that you want to portDocument List  ... Wed, 17 Jun 2026 18:46:32 GMT Getting Started > Number Porting > Country Specific Porting Guides https://help.dialpad.com/docs/south-africa-porting-guide https://help.dialpad.com/docs/south-africa-porting-guide Dialpad organizes calls and messages in your inbox, making it easy to find notifications, voicemails, and more without needing to jump around the app.Let's take a closer look at what each section of your Dialpad inbox contains.UnreadIn the Unread section of your inbox, you can see a full list of all notifications — ranging from calls and voicemails, to messages and faxes.AllThe All section of your inbox displays a view of all interactions. Hover over an interaction to access the purple call butt ... Tue, 16 Jun 2026 15:33:32 GMT Getting Started > Your Dialpad App https://help.dialpad.com/docs/check-your-inbox https://help.dialpad.com/docs/check-your-inbox Dialpad offers monthly updates to the Dialpad for Salesforce package, ensuring you get the most out of our integration.This article covers upcoming updates to the Salesforce for Salesforce Package only. Be sure to review our Release Notes for more information on functionality updates.Don't forget to update your Salesforce package to take advantage of these latest improvements.We always recommend updating your Salesforce package in the Salesforce Sandbox first. If you come across any issues durin ... Tue, 16 Jun 2026 11:36:24 GMT What’s New > Integrations Release Notes https://help.dialpad.com/docs/dialpad-for-salesforce-release-notes https://help.dialpad.com/docs/dialpad-for-salesforce-release-notes Dialpad's Microsoft Teams integration allows users to make and receive calls using their Dialpad numbers via the MS Teams interface. This integration brings high-quality, reliable voice to the MS Teams communications suite, and provides users with Dialpad's amazing Ai capabilities. There are no changes to the user flows and calling behaviors in MS Teams, inbound and outbound calls are handled by the Dialpad system. Want to integrate MS Teams with Dialpad?You'll need the help of our Professional ... Mon, 15 Jun 2026 21:17:47 GMT Integrations > Other Integrations https://help.dialpad.com/docs/microsoft-teams-direct-routing https://help.dialpad.com/docs/microsoft-teams-direct-routing Have full transparency over your team’s time by syncing meetings and calendar events into your Dialpad WFM schedule. Meetings are automatically taken into account when scheduling activities, ensuring agents are never double-booked.Let’s dive into the details.Who can use thisDialpad WFM is available to all Dialpad users.Contact your Customer Success Manager to discuss adding Dialpad WFM to your plan.Ways to sync calendar events You can sync calendar events into the Dialpad WFM schedule in two way ... Mon, 15 Jun 2026 07:50:42 GMT Workforce Management > WFM Scheduling https://help.dialpad.com/docs/sync-meetings-and-calendar-events https://help.dialpad.com/docs/sync-meetings-and-calendar-events WFM schedules can update and change rapidly, and keeping track of changing availability can be time-consuming.Dialpad WFM automatically optimizes the schedule to adapt to changing agent availability, so you can spend your time focusing on what matters.Who can use thisDialpad WFM is available to all Dialpad users and as a standalone product.Contact your Customer Success Manager to discuss adding Dialpad WFM to your plan.Types of optimizationsDialpad WFM automatically optimizes the schedule when:A ... Mon, 15 Jun 2026 07:27:41 GMT Workforce Management > WFM Scheduling https://help.dialpad.com/docs/schedule-optimizations https://help.dialpad.com/docs/schedule-optimizations Bring everything you love about Dialpad into Microsoft Teams to drive productivity with Ai-powered interactions and analytics. With Dialpad’s MS Teams integration, you can make and receive calls to +70 countries, and send SMS and MMS messages from your business phone number. The best part? No additional install or browser tab is needed - it's all accessible from within MS Teams. Just pin the Dialpad App for MS Teams, and you’re ready to go! Let’s dive into the details.Who can use thisDialpad’s T ... Sat, 13 Jun 2026 00:05:37 GMT Integrations > Other Integrations https://help.dialpad.com/docs/dialpad-ms-teams https://help.dialpad.com/docs/dialpad-ms-teams Tap into the power of Dialpad’s Agentic AI Chatbot, available 24/7, not only to answer questions but to take action. Agentic chatbots can book appointments, check order status, update records, create tickets, and more, seamlessly connecting to your systems like Bullhorn, Salesforce, ServiceNow, Zendesk, HubSpot, Google Calendar/Workspace, Outlook, AthenaHealth, Calendly, and Zoho CRM.Let’s dive into the details.Who can use thisAI Agents are available to Dialpad Support users on an Advanced or Pr ... Thu, 11 Jun 2026 21:59:20 GMT Omnichannel > AI Agent https://help.dialpad.com/docs/create-an-agentic-ai-agent https://help.dialpad.com/docs/create-an-agentic-ai-agent Self-service office creation lets eligible Company Admins create a new office directly in Dialpad from the Office Management page. The setup flow walks you through office details, billing contact details, and emergency address information where required.Who can use thisSelf-service office creation is available for Company Admins using Office Management.NoteThis feature is being released in phases. If you don’t see the Create Office option, your company may not yet be included in the current roll ... Thu, 11 Jun 2026 21:19:45 GMT Getting Started > Office Setup https://help.dialpad.com/docs/create-an-office https://help.dialpad.com/docs/create-an-office Need to port a number from Puerto Rico? This guide will walk you through the process.Supported Number TypesDialpad can port the following Puerto Rican number (PR +1) types:Geographic Number Toll-Free Number Submit Toll-Free PortSubmit Geographic PortRequired DocumentsIn order to complete your port request, Dialpad requires the following documents. LOALatest Invoice from current carrierDocument List Click the links below to obtain the LOA for your port request.Geo LOA Toll Free LOA How Long Will ... Thu, 11 Jun 2026 17:48:48 GMT Getting Started > Number Porting > Country Specific Porting Guides https://help.dialpad.com/docs/el-salvador-porting-guide https://help.dialpad.com/docs/el-salvador-porting-guide Need to port a number from Austria? This guide will walk you through the process.Supported Number TypesDialpad can port the following Austrian  number (at +43) type:Geographic Number Submit Geographic PortRequired documentsIn order to complete your port request, Dialpad requires the following documents. LOALatest Invoice from current carrierDocument list Click the links below to obtain the LOA for your port request.Geographic LOAGeographic English guide onlyHow long will it take?The standard lea ... Thu, 11 Jun 2026 09:14:37 GMT Getting Started > Number Porting > Country Specific Porting Guides https://help.dialpad.com/docs/austria-porting-guide https://help.dialpad.com/docs/austria-porting-guide Need to port a number from Belgium? This guide will walk you through the process.Supported number typesDialpad can port the following Belgium numbers (BE +32) types:Geographic Number Toll-Free Number  Submit Toll-Free Port Submit Geographic PortRequired documentsIn order to complete your port request, Dialpad requires the following documents. LOALatest Invoice from current carrierDocument List Click the links below to obtain the LOA for your port request.Geographic LOAToll Free LOA How long will ... Thu, 11 Jun 2026 09:05:40 GMT Getting Started > Number Porting > Country Specific Porting Guides https://help.dialpad.com/docs/luxembourg-porting-guide https://help.dialpad.com/docs/luxembourg-porting-guide Dialpad services span the globe, connecting people and places. We cover coast to coast and every continent. (we're not yet available in Antarctica!)Let's take a look at our coverage and service options per country and region.Dialpad Dictionary Standard Calling Service refers to Local PSTN Replacement services that provides, but is not limited to, the following features: caller ID for domestic calls, emergency calling, and in-country toll-free calling.Also referred to as Premium ServiceRestricted ... Thu, 11 Jun 2026 07:21:51 GMT Getting Started > Intro to Dialpad https://help.dialpad.com/docs/country-coverage https://help.dialpad.com/docs/country-coverage Worried about government regulations and required documentation for international geographic and mobile phone numbers? We’re here to take out the mystery and make it easier to remember what you need for which country.What is a Geographic Number?Geographic (GEO) phone numbers are local numbers with designated local area codes. These numbers are part of a country’s internal numbering system and are easily recognizable by locals.This article will go over:The countries where Dialpad is available The ... Thu, 11 Jun 2026 07:19:41 GMT Getting Started > Office Setup https://help.dialpad.com/docs/requirements-for-new-international-geographic-and-mobile-phone-numbers https://help.dialpad.com/docs/requirements-for-new-international-geographic-and-mobile-phone-numbers With our MSI & PKG Installers, deploying Dialpad to your entire team just got a whole lot easier. MSI (Windows) and PKG (Mac) files create a scalable option for large organizations managing hundreds, or even thousands of user devices at any given time.IT Admins can use MSI or PKG files to automatically install Dialpad for new users immediately, without having to push the responsibility to each team member.MSI Installer (Windows)Download the MSI Installer using the links below.32-bit (recommended ... Wed, 10 Jun 2026 22:50:41 GMT Dialpad Admin > Your Team https://help.dialpad.com/docs/download-the-apps-via-msi-or-pkg https://help.dialpad.com/docs/download-the-apps-via-msi-or-pkg