https://help.dialpad.com/docs Need to port a number from the United Kingdom? This guide will walk you through the process.Supported Number TypesDialpad can port the following British  number (GB +44) types:Geographic Number Toll-Free NumberMobile numbers Submit Toll-Free PortSubmit Geographic PortSubmit Mobile PortRequired DocumentsIn order to complete your port request, Dialpad requires the following documents. LOALatest Invoice from current carrierDocument List Click the links below to obtain the LOA for your port request. ... Tue, 14 Jul 2026 09:37:29 GMT Getting Started > Number Porting > Country Specific Porting Guides https://help.dialpad.com/docs/united-kingdom-porting-guide https://help.dialpad.com/docs/united-kingdom-porting-guide Need to port a number from Switzerland? This guide will walk you through the process.Supported number typesDialpad can port the following Swiss number (ch +41) types:Geographic Number Toll-Free Number Submit Toll-Free PortSubmit Geographic PortRequired documentsIn order to complete your port request, Dialpad requires the following documents. LOALatest Invoice from current carrierFor Toll-free numbers only:Company Business RegistrationNumber certificate from NRAsDocument List Click the links belo ... Tue, 14 Jul 2026 09:11:25 GMT Getting Started > Number Porting > Country Specific Porting Guides https://help.dialpad.com/docs/switzerland-porting-guide https://help.dialpad.com/docs/switzerland-porting-guide Need to port a number from Sweden? This guide will walk you through the process.Supported number typesDialpad can port the following Swedish number (se +46) types:Geographic Number Toll-Free Number Submit Toll-Free PortSubmit Geographic PortRequired DocumentsIn order to complete your port request, Dialpad requires the following documents. LOALatest Invoice from current carrierDocument List Click the links below to obtain the LOA for your port request.Geographic LOAToll-Free LOAHow Long Will it T ... Tue, 14 Jul 2026 08:56:02 GMT Getting Started > Number Porting > Country Specific Porting Guides https://help.dialpad.com/docs/sweden-porting-guide https://help.dialpad.com/docs/sweden-porting-guide Need to port a number from Spain? This guide will walk you through the process.Supported Number TypesDialpad can port the following Spanish number (es +34) types:Geographic Number Toll-Free Number Submit Toll-Free PortSubmit Geographic PortRequired DocumentsIn order to complete your port request, Dialpad requires the following documents. LOALatest Invoice from current carrierDocument List Click the links below to obtain the LOA for your port request.Geographic LOAEnglish translation (Guide only) ... Tue, 14 Jul 2026 08:44:22 GMT Getting Started > Number Porting > Country Specific Porting Guides https://help.dialpad.com/docs/spain-porting-guide https://help.dialpad.com/docs/spain-porting-guide Need to port a number from Poland? This guide will walk you through the process.Supported Number TypesDialpad can port the following Polish number (pl +48) types:Geographic Number Toll-Free Number Submit Toll-Free PortSubmit Geographic PortRequired DocumentsIn order to complete your port request, Dialpad requires the following documents. LOALatest Invoice from current carrierDocument List Click the links below to obtain the LOA for your port request.Geo LOAEnglish translation - guide onlyToll Fr ... Tue, 14 Jul 2026 08:29:11 GMT Getting Started > Number Porting > Country Specific Porting Guides https://help.dialpad.com/docs/poland-porting-guide https://help.dialpad.com/docs/poland-porting-guide Need to port a number from the Netherlands? This guide will walk you through the process.Supported Number TypesDialpad can port the following Dutch numbers (NL +31) types:Geographic Number Toll-Free Number Submit Toll-Free PortSubmit Geographic PortRequired DocumentsIn order to complete your port request, Dialpad requires the following documents. LOALatest Invoice from current carrierDocument List Click the links below to obtain the LOA for your port request.Geo LOA Toll Free LOA How Long Will i ... Tue, 14 Jul 2026 08:14:31 GMT Getting Started > Number Porting > Country Specific Porting Guides https://help.dialpad.com/docs/netherlands-porting-guide https://help.dialpad.com/docs/netherlands-porting-guide Need to port a number from Italy? This guide will walk you through the process.Supported Number TypesDialpad can port the following Italian number (IT +39) types:Geographic Number Toll-Free Number Submit Toll-Free PortSubmit Geographic PortRequired DocumentsIn order to complete your port request, Dialpad requires the following documents. LOALatest Invoice from current carrierDocument List Click the links below to obtain the LOA for your port request.Geographic LOAToll-Free LOAEnglish Version How ... Tue, 14 Jul 2026 08:02:53 GMT Getting Started > Number Porting > Country Specific Porting Guides https://help.dialpad.com/docs/italy-porting-guide https://help.dialpad.com/docs/italy-porting-guide Need to port a number from Ireland? This guide will walk you through the process.Supported number typesDialpad can port the following Irish number (ie +353) types:Geographic Number Toll-Free Number Submit Toll-Free PortSubmit Geographic PortRequired documentsIn order to complete your port request, Dialpad requires the following documents. LOALatest Invoice from current carrierDocument list Click the links below to obtain the LOA for your port request.Geo LOAToll Free LOA How Long Will it Take?Th ... Tue, 14 Jul 2026 07:43:00 GMT Getting Started > Number Porting > Country Specific Porting Guides https://help.dialpad.com/docs/ireland-porting-guide https://help.dialpad.com/docs/ireland-porting-guide Need to port a number from Germany? This guide will walk you through the process.Supported number TypesDialpad can port the following German number (DE +49) types:Geographic Number Toll-Free Number Submit Toll-Free PortSubmit Geographic PortRequired DocumentsIn order to complete your port request, Dialpad requires the following documents. Geographic LOAEnglish version - guide onlyToll-Free LOAEnglish version - guide only For geographic ports onlyProof of address relevant to the geographical loca ... Tue, 14 Jul 2026 07:26:41 GMT Getting Started > Number Porting > Country Specific Porting Guides https://help.dialpad.com/docs/germany-porting-guide https://help.dialpad.com/docs/germany-porting-guide Need to port a number from France? This guide will walk you through the process.Supported Number TypesDialpad can port the following French number (FR +33) types:Geographic Number Toll-Free Number Submit Toll-Free PortSubmit Geographic PortRequired DocumentsIn order to complete your port request, Dialpad requires the following documents. LOALatest Invoice from current carrierProof of address relevant to the geographical location of the numbers being portedCopy of the ID -OR- French Business Regi ... Tue, 14 Jul 2026 07:07:14 GMT Getting Started > Number Porting > Country Specific Porting Guides https://help.dialpad.com/docs/france-number-porting-guide https://help.dialpad.com/docs/france-number-porting-guide Need to port a number from Bulgaria? This guide will walk you through the process.Supported Number TypesDialpad can port the following Bulgarian number (bg +359) types:Geographic Number  Submit Geographic PortRequired DocumentsIn order to complete your port request, Dialpad requires the following documents. LOALatest Invoice from current carrierDocument List Click the links below to obtain the LOA for your port request.Geographic LOAEnglish version (guide only)How Long Will it Take?The standard ... Tue, 14 Jul 2026 06:47:10 GMT Getting Started > Number Porting > Country Specific Porting Guides https://help.dialpad.com/docs/bulgaria-porting-guide https://help.dialpad.com/docs/bulgaria-porting-guide Need to port a number from Belgium? This guide will walk you through the process.Supported number typesDialpad can port the following Belgium numbers (BE +32) types:Geographic Number Toll-Free Number  Submit Toll-Free Port Submit Geographic PortRequired documentsIn order to complete your port request, Dialpad requires the following documents. LOALatest Invoice from current carrierDocument List Click the links below to obtain the LOA for your port request.Geographic LOAToll Free LOA How long will ... Tue, 14 Jul 2026 06:21:14 GMT Getting Started > Number Porting > Country Specific Porting Guides https://help.dialpad.com/docs/belgium-porting-guide https://help.dialpad.com/docs/belgium-porting-guide The AI Agentic Analytics Report gives you insights into how often agentic skills are used, how well they work, and how many customer sessions your AI Agents can handle on their own without passing them to a human. Let’s dive into the details.Who can use thisThe AI Agentic Analytics supports Voice and Digital Contact Center channels and can be used by Contact Center Admins and Supervisors.Access the AI Agentic AnalyticsTo access the AI Agentic Analytics Report, go to the Dialpad Admin Portal.Sele ... Tue, 14 Jul 2026 01:19:55 GMT Getting Started > Dialpad Admin > Analytics > Contact Center Analytics https://help.dialpad.com/docs/ai-agentic-analytics-report https://help.dialpad.com/docs/ai-agentic-analytics-report Let’s talk Quality Assurance (QA). Continuous coaching and performance monitoring drive better customer service, client retention, and employee motivation.AI scorecards automate call grading with objective, actionable insights—no manual effort required. With ready-to-use templates, you can get started instantly, all within the Dialpad app!Let's dive into the details.Who can use this featureAi scorecards can be used in contact centers and coaching teams, for users with Dialpad Support and Dialpad ... Tue, 14 Jul 2026 01:08:46 GMT Getting Started > Dialpad Admin > Dialpad AI > AI Solutions https://help.dialpad.com/docs/ai-scorecards https://help.dialpad.com/docs/ai-scorecards Customized reports require customized data. Use Dialpad Call Log Custom Object to discover trends and dig into the details of your calls. Every Dialpad call eligible to be logged in a connected Salesforce instance creates a Dialpad Call Log record in Salesforce.To configure field mapping for Dialpad call activities, first, install the latest version of the Dialpad for Salesforce package in Salesforce.Let's dive into the details. Who can use thisDialpad Sell and Dialpad Support users can use this ... Mon, 13 Jul 2026 18:54:01 GMT Integrations > Salesforce > Salesforce Custom Objects & Field Mapping https://help.dialpad.com/docs/field-mapping-for-dialpad-call-activity-in-salesforce https://help.dialpad.com/docs/field-mapping-for-dialpad-call-activity-in-salesforce Designed to provide deeper diagnostics into call quality, user devices, and SIP provisioning, our Enterprise Support Portal (termed /es portal) is a powerful tool in a Dialpad admin’s arsenal.While many call analytics are available within the Dialpad Admin portal, this tool is useful for viewing advanced analytics and conducting initial troubleshooting for jitter, latency, network issues, and device connectivity.Who can use thisOur Enterprise Support Portal is available to Dialpad Support and Di ... Mon, 13 Jul 2026 16:50:25 GMT Getting Started > Dialpad Admin > Admin Settings https://help.dialpad.com/docs/use-the-enterprise-support-portal https://help.dialpad.com/docs/use-the-enterprise-support-portal Department Administrators are able to monitor calls as they take place, update their Operator's DND status, and customize their Department's settings. Let's take a look at working as a Department Admin in Dialpad.Who can use thisDepartments are available to Dialpad users on all plans.Working as a Department AdminAs a Department Admin, you can control the following for your Department(s):Department managementAdding/Removing Phone NumbersAdding/Removing Fax NumbersAssigning Operators & PhonesManag ... Mon, 13 Jul 2026 06:21:45 GMT Getting Started > Dialpad Admin > Departments https://help.dialpad.com/docs/working-as-a-department-administrator https://help.dialpad.com/docs/working-as-a-department-administrator Get the most out of your Contact Center by customizing your settings and preferences. Each Contact Center can have its own routing rules, agents and so much more. Let's dive in to the details. Global Contact Center SettingsWhile each Contact Center has its own settings, there are some things you can apply in bulk, to all Contact Centers within your office. Access your Global Contact Center Settings by selecting Ai Contact Centers from your Admin Settings. Here, you can manage and create Contact ... Mon, 13 Jul 2026 05:40:25 GMT Contact Center and Sell > Contact Center Admin https://help.dialpad.com/docs/manage-a-contact-center https://help.dialpad.com/docs/manage-a-contact-center Company Admins can use the IVR External Number Company Setting to let teams route callers from an automated response or IVR menu to an external phone number, enabling a self-serve company setting in the Admin Portal. Once enabled, company admins who manage automated response menus for departments, contact centers, or mainlines can configure menu options to route callers to an external number.When a caller reaches your IVR menu and selects the key you mapped to an external number, Dialpad places ... Wed, 08 Jul 2026 22:07:33 GMT Getting Started > Dialpad Admin > Admin Settings https://help.dialpad.com/docs/ivr-external-number-company-setting https://help.dialpad.com/docs/ivr-external-number-company-setting Ai Playbooks leverage Dialpad’s real-time speech recognition and generative Ai to ensure sales reps adhere to prescribed sales behaviors on live calls and meetings. Playbooks keep sales teams aligned, ensuring everyone is providing a consistent customer experience. Not only do Ai Playbooks capture user responses to provide priceless real-time insights for sales reps, but they also offer post-call analytics to help managers drive smart business decisions and pinpoint coaching opportunities.Let's ... Wed, 08 Jul 2026 19:53:03 GMT Getting Started > Dialpad Admin > Dialpad AI > AI Solutions https://help.dialpad.com/docs/ai-playbooks https://help.dialpad.com/docs/ai-playbooks