Need to port a number from Sri Lanka? This guide will walk you through the process.
Supported number types
Dialpad can port the following Sri Lankan number (LK +94) types:
Toll-Free Number
Required documents
In order to complete your port request, Dialpad requires the following documents.
LOA
Latest Invoice from current carrier
COA (Change of Agency)
Note
In some cases, additional documentation may be requested after the port request is submitted.
Document list
Click the link below to obtain the LOA for your port request.
How long will it take?
The standard lead time (SLT) for a port request is:
35 business days for toll-free numbers
Note
Additional time is added if there is a rejection for missing/incorrect information.
Porting requirements
The full list of phone numbers you want to port including the country code
The LOA must be signed by the person who has administrative rights on the account with the current carrier.
A Change of Agency (COA) is only applicable for the following ranges:
9411xxxxxxx
Possible port rejection reasons
While we do our best to prevent it, it does sometimes happen that a port request is rejected. The most common rejection reasons are noted below. As you can see, details matter and this is why we ask you to triple-check all the information you provided before submitting your port request.
Incorrect end user name
Incorrect service address
Number is not active
Porting checklist
LOA is filled out, dated, and signed
Latest invoice from current carrier
All numbers are active with your current carrier
All numbers in your account are porting over or you’ve disassociated them from the other numbers in your account with your current provider
You’ve provided a desired port date in compliance with the SLT (*Dialpad will do its best to meet this date but there is no guarantee.) If no date is provided we will port the numbers ASAP.
Cost
We charge a one-time porting fee for Sri Lanka. For more information please reach out to [email protected].
More information
Be sure to read our Porting FAQs for more information on the porting process.