Requirements for New International Geographic and Mobile Phone Numbers

Worried about government regulations and required documentation for international geographic and mobile phone numbers? We’re here to take out the mystery and make it easier to remember what you need for which country.

What is a Geographic Number?
Geographic (GEO) phone numbers are local numbers with designated local area codes. These numbers are part of a country’s internal numbering system and are easily recognizable by locals.

This article will go over:

The countries where Dialpad is available
The specific GEO number ordering requirements for available countries
The specific MOBILE number ordering requirements for available countries

International GEO number ordering requirements

North and Central America

Country	Standard Lead Time*	Regulatory Requirements
Canada	5 business days	No
Costa Rica	30 business days	No
Dominican Republic	10 business days	No
El Salvador	10 business days	No
Panama	5 business days	No
Puerto Rico	5 business days	No

Latin and South America

Country	Standard Lead Time	Regulatory Requirements	Registered Address	Proof of Address	Address Must Match Geolocation of Number Request	Proof of ID	Business Registration
Argentina	10 business days	No	-	-	-	-	-
Brazil	30 business days	No	-	-	-	-	-
Chile	30 business days	No	-	-	-	-	-
Colombia	5 business days	No
Guatemala	10 business days	No
Mexico	20 business days	No	-	-	-	-	-
Peru	10 business days	No

Europe

Country	Standard Lead Time*	Regulatory Requirements	Registered Address	Proof of Address	Address Must Match Geolocation of Number Request	Proof of ID	Business Registration	Other Requirements
Austria	5 business days	No
Belgium	5 business days	No
Bulgaria	15 business days	Yes	X		X		X
Croatia	15 business days	Yes	X	X	X
Cyprus	5 business days	No
Czech Republic	5 business days	No
Denmark	5 business days	Yes	X		Worldwide address			International address is okay
Estonia	5 business days	No
Finland	5 business days	No
France	5 business days	Yes	X	X	Anywhere in FR		X
Georgia	5 business days	Yes	X	X	X		X
Germany	5 business days	Yes	X	X	X	X	X
Greece	5 business days	Yes	X	X	X		X	Any government documentation must be issued within the past 12 months
Hungary	15 business days	Yes	X		X
Iceland	5 business days	Yes	X		X	X	X	Company Registration or ID-Copy
Ireland	5 business days	Yes	X		X
Italy	5 business days	Yes	X		Anywhere in IT	X		Company VAT number required. Signatory Tax Code "Codice Fiscale".
Latvia	5 business days	No	X	X				Registered address (anywhere in LV). Proof of Address.
Lithuania	5 business days	No
Luxembourg (Temporarily unavailable)	5 business days	Yes	X		X
Malta	5 business days	Yes	X	X	X		X	Proof of address should not be older than 5 months.
Netherlands	5 business days	Yes	X		X
Norway	15 business days	Yes	X		Anywhere in NO		X
Poland	5 business days	No
Portugal	10 business days	Yes	X	X	X			Tri-Party Agreement form
Romania	5 business days	No
Slovakia	5 business days	No
Slovenia	5 business days	Yes	X	X	X
Spain	5 business days	No
Sweden	5 business days	No
Switzerland	5 business days	No
United Kingdom	5 business days	No

Asia Pacific

Country	Standard Lead Time*	Regulatory Requirements	Registered Address	Proof of Address	Address Must Match Geolocation of Number Request	Proof of ID	Business Registration	Other Requirements
Australia	5 business days	No
Bahrain	30 business days	Yes	X		X		X
Cambodia	10 business days	Yes	X		X		X	Minimum of 10 numbers. Enduser email address. Contact phone number.
China	30 business days	Yes	X	X	X	X	X	Voice Service Application Form with end user stamp and signature. End user company license/registration with stamp. ID copies with stamp of legal (key) representative and project manager (or local contact in China).
Hong Kong	5 business days	Yes	X		X
Indonesia	5 business days	Yes	X	-	-	-	-
Israel	15 business days	Yes	X	X	X	X		Must provide a Subscriber letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber, and is legally binding on the subscriber. VAT number is required
Japan		No
Malaysia	30 business days	No	X		X			Minimum order requirement of x10 Malaysian numbers.
New Zealand	5 business days	No
Philippines	15 business days	Yes	X	X
Russia (Moscow)	-	No	-	-	-	-	-
Singapore (Temporarily unavailable)	5 business days	Yes	X		X		X	UEN Number
South Korea	15 business days	Yes	X	X	X	X	X
Sri Lanka	30 business days	Yes	X	X	X	X		Letter of Intent (LOI) is required.
Taiwan	30 business days	Yes	X	X	X	X	X	Minimum Order: 10 numbers KYC requirement: Company name; Contact name, phone number and email address; Identification card or passport of the responsible person Secondary identification of the responsible person (driver's license or health insurance card) One of the following proofs: (BR copy) Original business registration certificate Letter from the Ministry of Economic Affairs Official approval letter for company establishment issued by the Ministry of Economic Affairs or local government at the time of company formation Utility bill (needs to be matched the company’s registered address) Affidavit of Use Number usage list- User list of Taiwan SIP Trunking
Thailand	30 business days	Yes	X	X	X	X	X
Turkey	15 business days	Yes	X	X	X	X	X	Taxation registration document. MERSiS number Mother's first name, and father's first name of the authorized company representative Subscriber Tri-Party Agreement
Vietnam	10 business days	Yes	X	X	Worldwide address	X	X	Letter of Intent (LOI) Name, last name of an authorized representative Contact phone number Contact e-mail

Africa

Country	Standard Lead Time*	Regulatory Requirements	Registered Address	Proof of Address	Address Must Match Geolocation of Number Request	Business Registration	Other Requirements
Angola	5 business days	No
Kenya	30 business days	Yes	X	X	Worldwide address	X	Proof of in-region address no more than 3 months old. The number-user must provide proof that they have an address within the region of the prefix.
Nigeria	5 business days	No
South Africa	5 business days	Yes	X		X

*While we make every effort to get your numbers assigned as quickly as possible, timelines can vary greatly depending on the country.

International mobile number requirements

Country	Standard Lead Time*	Regulatory Requirements	Registered Address	Address must Match Geolocation of Number Request	Other Requirements
Australia	5 business days	No
Ecuador	10 business days	Yes	X	X	End customer’s name End customer’s tax identification number within Ecuador End customer’s address in Ecuador
United Kingdom	5 business days	No

Additional resources

For information on new Toll-Free number requirements, read this Help Center article.

Learn more about porting international numbers in our Number Porting Guide.

Don't forget to check our international calling rates, too!

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