Need to port a number from Italy? This guide will walk you through the process.
Supported Number Types
Dialpad can port the following Italian number (IT +39) types:
Geographic Number
Toll-Free Number
Required Documents
In order to complete your port request, Dialpad requires the following documents.
LOA
Latest Invoice from current carrier
Note
In some cases, additional documentation may be requested after the port request is submitted.
Document List
Click the links below to obtain the LOA for your port request.
How Long Will it Take?
The standard lead time (SLT) for a port request is:
20 business days for geographic numbers
25 business days for toll-free numbers
Additional time is added if there is a rejection for missing/incorrect information.
Porting Requirements
Number portability for all number types is available via the larger operators but not available with all operators. Please enquire with the current number operator whether porting away is possible via them.
The full list of phone numbers you want to port including the country code.
The LOA must be signed by the person who has administrative rights on the account with the current carrier.
Obtain the migration code for the requested number(s) from your current carrier and make sure it is current and matches the number or number range you're porting.
Possible Port Rejection Reasons
While we do our best to prevent it, it does sometimes happen that a port request is rejected. The most common rejection reasons are noted below. As you can see, details matter and this is why we ask you to triple-check all the information you provided before submitting your port request.
Incorrect end user name.
Incorrect service address.
Migration code is incorrect.
The number is not active.
Porting Checklist
LOA is filled out, dated, and signed.
Latest invoice from current carrier.
All numbers are active with your current carrier.
The end user name and service address match your current carrier's records.
The migration code has been collected from your current carrier and verified for every number or number range included in the request.
All numbers in your account are porting over, or you’ve disassociated them from the other numbers in your account with your current provider.
You've provided your preferred port date in compliance with the SLA.
Note
Dialpad will do its best to meet your requested port date, but it can't be guaranteed. If no date is provided, we'll port your numbers as soon as possible.
Cost
We charge a one-time porting fee for Italy. For more information please reach out to sales@dialpad.com.
More Information
Be sure to read our Porting FAQs for more information on the porting process.