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IVR Workflows
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IVR Workflows
Explore step-by-step guides, pre-designed templates, and FAQs to streamline your IVR workflow setup and management.
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IVR Workflows
Dialpad's Interactive voice response (IVR), is an automated telephone menu system that delivers dynamic, layered voice responses to customers. Contact center admins can create customized flows to create a personalized experience for their client...
Updated on : 10 May 2024
IVR Workflow Steps
Dialpad's IVR Workflows steps allow you to guide your callers through a personalized call flow, directing them to the correct information and contact every single time. Let’s take a look Dialpad's available IVR workflow steps. Who can use this f...
Updated on : 05 Apr 2024
IVR Workflow Templates
Use one of Dialpad’s IVR workflow templates to streamline the workflow creation process. Not only do templates save valuable admin time, but they also ensure a consistent, customer-friendly experience that can be customized to fit your business need...
Updated on : 23 Feb 2024
Manage IVR Media
Easily see all media (mp3 recordings) that have been uploaded or recorded for use in your IVR Workflows. From the Media tab, you can not only delete and copy the file, but also see which audio files are being used where, when they were uploaded an...
Updated on : 25 Oct 2023
IVR Workflow FAQs
Questions about IVR workflows? Don't worry, we've got you covered. From basics to pro tips, lets go over common questions about Dialpad's IVR Workflows. Are IVR Workflows HIPAA and PCI compliant? Not directly. However, a fully compliant sol...
Updated on : 12 Jan 2024