Need to port a number from Belgium? This guide will walk you through the process.
Supported number types
Dialpad can port the following Belgium numbers (BE +32) types:
Geographic Number
Toll-Free Number
Required documents
In order to complete your port request, Dialpad requires the following documents.
LOA
Latest Invoice from current carrier
Note
In some cases, additional documentation may be requested after the port request is submitted.
Document list
Click the links below to obtain the LOA for your port request.
How long will it take?
The standard lead time (SLT) for a port request is:
10 business days for geographic numbers
10 business days for toll-free numbers
Additional time is added if there is a rejection for missing/incorrect information.
Porting requirements
Number portability for all number types is available via the larger operators but not available with all operators. Please enquire with the current number operator whether porting away is possible via them.
The full list of phone numbers you want to port, including the country code.
All phone numbers in a request must belong to the same customer and service account. If they don't, submit separate port requests.
The service address on your request must match the address on file with your current carrier and be in the correct geographic zone for the numbers you're porting.
The LOA must be signed by the person who has administrative rights on the account with the current carrier.
Possible port rejection reasons
Port requests can occasionally be rejected. To help avoid delays, review these common rejection reasons before submitting your request.
Incorrect end user name or customer details.
Incorrect service address
Numbers belong to different customers or service setups and must be submitted as separate requests.
Number is not active.
Active contract with the current carrier.
Requested number is part of a range of numbers (DIDs).
Porting checklist
LOA is filled out, dated, and signed.
Latest invoice from current carrier.
All numbers are active with your current carrier.
All numbers belong to the same customer and service setup.
All numbers in your account are porting over, or if you're only porting some numbers, they've been separated from the remaining numbers on your current account.
The service address matches the address on file with the current carrier.
The numbers aren't tied to an active contract that prevents them from being ported.
You’ve provided your preferred port date in compliance with the SLT (*Dialpad will do its best to meet this date but there is no guarantee.) If no date is provided we will port the numbers ASAP.
Cost
We charge a one-time porting fee for Belgium. For more information please reach out to sales@dialpad.com.
More information
Be sure to read our Porting FAQs for more information on the porting process.