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  1. Dialpad
  2. Contact Center and Sell
  3. Call Center Settings

Call Center Settings

  • Ai CSAT (Customer Satisfaction) Add-on
  • Add All-Party Consent States to Exception List
  • Agent Screen Capture
  • Set Up Call Recording for a Call Center
  • Enable & Create Call Dispositions
  • Customer Satisfaction (CSAT) Surveys
  • Call Center FAQs
  • Set Call Routing Rules for Call Centers
  • In-Queue Callback
  • Skills-Based Call Routing
  • Manage Call Center Alerts
  • Custom Off Duty Status
  • Post-Call Wrap-Up Time

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