Call Center Settings Articles
- Add All-Party Consent States to Exception List
- Agent Screen Capture
- Set Up Call Recording for a Call Center
- Enable & Create Call Dispositions
- Customer Satisfaction (CSAT) Surveys
- Set Call Routing Rules for Call Centers
- In-Queue Callback
- Skills-Based Call Routing
- Manage Call Center Alerts
- Custom Off Duty Status
- Post-Call Wrap-Up Time