Call Center Settings Articles
- Post-Dial DTMF Strings
- Agent Screen Capture
- Set up Call Recording for your Call Center
- Enable & Create Call Dispositions
- Customer Satisfaction (CSAT) Surveys
- Set Call Routing Rules for Call Centers
- In-Queue Callback
- Skills Based Routing
- Manage Call Center Alerts
- Custom Off Duty Status
- Add Post Call Wrap-Up Time