Digital Experience

• Getting Started with Dialpad Self-Service
• Understanding Self Service Widget Usage
• Setting up Dialpad Self-Service
• Using Metrics to Improve your Dialpad Self Service quality
• Importing Content to Dialpad Self-Service
• Creating New Responses in Dialpad Self-Service

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• Setting Up Digital Engagement
• Working as a Digital Engagement Supervisor
• Digital Engagement Channels
• Working as a Digital Engagement Agent
• Digital Engagement Channel Configuration
• Using the Digital Engagement Admin Portal

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