Troubleshooting

Analytics

• Exporting Your Analytics: Formatting the date/time column correctly when using Excel
• Analytics for deleted users
• Yesterday's Results - Analytics
• Timezone + Analytics
• Viewing call activity for a Room Phone
• Analytics (FAQs)

Billing

• Billing FAQs

Calls & Messages

• Calls getting disconnected abruptly while trying to transfer
• Are bit.ly links supported?
• Messaging outside the US
• Not Receiving Push Notifications
• What countries can I call for free?
• When do calling rates apply?

Contacts

• Blocking Group Messages
• Mobile Contacts (FAQs)
• Contact Syncing (FAQs)
• Department Contacts FAQs

Devices

• Mobile Call Settings for Traveling Internationally
• Disabling Press 1 to Answer Forwarded Calls
• Dialpad Everywhere FAQs
• Mobile Apps (FAQs)
• Headsets (FAQs)
• App Updates

Network Connectivity

• Home Network Troubleshooting Tips
• Supported Browsers
• Network Terms
• Network Connectivity Warning

Office Settings & Shared Lines

• What happens when I remove a number in Dialpad?
• What is my Main Line Number? Why did I get two numbers when I signed up?
• How often does the Call Center dashboard refresh data?
• Call Center FAQs
• Number Assignment (FAQs)
• Hold Music (FAQs)

Productivity Suites

• Can't authenticate Dialpad through Office 365
• Office 365 Login Issues
• G Suite Sign Up Issue
• Switching Productivity Suites

Salesforce

• Issues creating and assigning a Case or Opportunity in Salesforce
• Why aren't my calls logging to Salesforce?
• Dialpad + Salesforce1 FAQs
• Dialpad for Salesforce Classic FAQs
• Salesforce for Dialpad FAQs
• Dialpad for Salesforce Lightning (FAQs)

Team Management

• Changing an Email on a Dialpad Account
• Okta SAML & SCIM FAQs
• Make Changes to your Profile