Support and Sell

Admin

• Create a Call Center
• Assign Agents
• Access Call Center Supervisor Dashboard

Office Settings

• Set Call Routing Rules for Call Centers
• In-Queue Callback
• Skills Based Routing
• Manage Call Center Alerts
• Custom Off Duty Status
• Add Post Wrap-Up Time

Working in a Call Center

• Using Desk Phones with your Call Center
• Call Center DND vs Off Duty Toggle
• Working as a Call Center Supervisor
• Working as a Call Center Agent

Analytics

• Call Center Analytics

Voice Intelligence

• Voice Intelligence + Supervisor Insights
• Creating LiveCoach Recommendations
• Using LiveCoach Recommendations

Dialpad Sell Only Features

• Voicemail Drop
• Coaching Groups