Contact Center and Sell

Admin

• Queue Priority
• Create a Call Center
• Assign Agents
• Access Call Center Supervisor Dashboard

Call Center Settings

• Agent Screen Capture
• Set up Call Recording for your Call Center
• Setting up and Enabling Call Dispositions
• CSAT: Customer Satisfaction Surveys
• Set Call Routing Rules for Call Centers
• In-Queue Callback

Working in a Call Center

• Using Desk Phones with your Call Center
• Call Center DND vs Off Duty Toggle
• Using Call Dispositions
• Working as a Call Center Supervisor
• Working as a Call Center Agent

Analytics

• Call Center Weekly Email Summary
• Playlists
• Call Dispositions Analytics
• Call Center Analytics

Voice Intelligence

• Real-Time Assist Tips
• Voice Intelligence + Supervisor Insights
• Setting up Real Time Assist
• Using Real Time Assist

Dialpad Sell Only Features

• Local Presence
• Voicemail Drop
• Coaching Groups