Contact Center and Sell

• Dialpad Business Intelligence Report Tips
• Dialpad Business Intelligence (BI) FAQs
• Using Dialpad Business Intelligence (BI)
• Early Access Program - Dialpad Business Intelligence (BI)

• Queue Priority
• Differences Between Departments & Call Centers
• Create & Manage a Department
• Create & Manage a Call Center
• Assign Agents to Call Centers
• Assign Operators to Departments

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• Ai CSAT (Customer Satisfaction) Add-on
• Add All-Party Consent States to Exception List
• Agent Screen Capture
• Set Up Call Recording for a Call Center
• Enable & Create Call Dispositions
• Customer Satisfaction (CSAT) Surveys

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• Using Desk Phones with Your Call Center
• Call Center DND vs Off Duty Toggle
• Log a Call Disposition
• Working as a Call Center Supervisor
• Working as a Call Center Agent
• Working as an Operator

• Changes to Average Speed to Answer & Service Level
• How often does the Call Center dashboard refresh data?
• Call Center Analytics
• Call Center Weekly Email Summary
• Customize Your Call Center Wallboard
• Call Dispositions Analytics

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• Dialpad BI Datasets and Notable Data Concepts

• Real-Time Assist Cards & Custom Moments Best Practices
• Voice Intelligence + Supervisor Insights
• Real Time Assist Card and Custom Moments Overview

• Local Presence
• Voicemail Drop
• Manage a Coaching Team