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Contact Center and Sell
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Getting Started
Calls and Messages
Devices
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Support and Sell
Integrations
Troubleshooting
Admin
What’s New
Dialpad
Contact Center and Sell
Admin
Create & Manage a Call Center
Queue Priority
Assign Agents to Call Centers
Geographic Routing (EAP)
View a Call Center Dashboard
Call Center Settings
Agent Screen Capture
Set Up Call Recording for a Call Center
Enable & Create Call Dispositions
Customer Satisfaction (CSAT) Surveys
Set Call Routing Rules for Call Centers
In-Queue Callback
Working in a Call Center
Using Desk Phones with Your Call Center
Call Center DND vs Off Duty Toggle
Log a Call Disposition
Working as a Call Center Supervisor
Working as a Call Center Agent
Analytics
Changes to Service Level & Wait Time (September 25, 2020)
Customize Your Call Center Wallboard
Call Center Weekly Email Summary
Call Dispositions Analytics
Call Center Analytics
Voice Intelligence
Custom Moments
Real-Time Assist Tips
Voice Intelligence + Supervisor Insights
Real-Time Assist Cards
Real Time Assist Cards Overview
Dialpad Sell Only Features
Local Presence
Voicemail Drop
Manage a Coaching Group