Here at Dialpad, we know and appreciate that business communication takes place in thousands of different languages across the globe. Dialpad's incredible Ai is available in Spanish and English, enabling our customers who do business in Spanish to reap the benefits of transcription and access the power of our Real-Time Assist cards and Custom Moments.
Let's dive into the details of how Dialpad's Spanish Ai works.
Enable Spanish Ai
Before you can enable Spanish Ai, you'll need to turn on Ai for your Company and/or Department.
- To turn on Ai at the Company (and Office) level, follow the directions in this article.
- To turn on Ai at the Department and Call Center level, follow the directions in this article.
To change your Contact Center or Department's Ai language to Spanish:
- Navigate to your Admin Settings at Dialpad.com
- Navigate to the Contact Center or Department you'd like to enable Spanish Ai
- Click the IVR, Voicemail and Ai Language drop-down menu
- Select Spanish (either USA, Mexico or Spain)
- Click Save
After changing the language to Spanish, all calls with Ai enabled will be transcribed in Spanish.
You can also change your Ai language to Spanish in your settings.
To enable Spanish Ai on a personal level:
- Navigate to Your Settings from Dialpad.com
- Select Show advanced options
- Navigate to IVR, Voicemail, and Ai Language
- Click the drop-down menu and select Spanish
Changing your personal language settings only changes the language of the app.
View Spanish Transcripts
Dialpad's offers several ways for you to view Spanish transcripts.
-
During a call: In an active call, click the Ai button and your real-time transcript will appear.
-
Live Call Inbox: Call Center and Department Admins and Supervisors can view call transcripts in real-time from their Live Call Inbox. Click 'View Call' to open the live transcript.
-
Web Call History: Web Call History allows you to review the entire transcript of the conversation and listen to the audio recording.
-
Contact: Contact-specific history is available in the desktop and web app. Navigate to a contact and click the dropdown labeled 'Transcript' to preview a transcript.
Click 'View Full Transcript' or 'View Call Details' to open a new browser with the full call details and transcript.
Spanish Ai Features
Dialpad's Spanish Ai features include:
- Live and Post-Call Transcripts
- Real-time Assist cards
- Custom Moments
- Listen-in
- Share, comment, and download transcripts
- Transcript Commenting & Download
- Transcript Rating & Editing
- Transcript Search by Keyword in Call History, Call Review & Analytics
- Manual Action Items
- Audio Recording
FAQs
Are there any Ai features that are not yet available in Spanish?
Yes, there are a few things that we are still working on, and will be launching soon.
- Speech Coaching
- Toggle language transcript live in the call
- Company Dictionary
Why didn't my search return any/correct results?
Only exact matches will be returned when searching transcript keywords in Call Review, Analytics, or Call History — this means accents are required.
If you search for a keyword that exists in both Spanish and English, you may get transcript results in both languages.
How can I submit entries to my company dictionary?
The in-product company dictionary feature is not yet available. Stay tuned though, it is coming!
Can personal calls be transcribed?
Yes, Spanish Ai can transcribe all Dialpad calls made through a shared line or personal line provided the IVR, Voicemail, and Ai language is set to Spanish. It is not yet available for Dialpad Meetings.
What level of accuracy can I expect from the transcripts?
Currently, the accuracy of Spanish Ai is around 70%, but rest assured this will continue to improve as we gather more Spanish call data.
How will my data be used?
Your data will be collected and processed to improve our services in accordance with Dialpad's Terms of Service. For more information on data processing as it relates to Ai, check out our Legal Guide.
When will more features be available?
We are working around the clock to improve our Spanish Ai. Over the next several quarters we will have many new features ready for you to use.
Do I need to change my personal language settings?
No, you only need to change the 'IVR, Voicemail, and Ai' language settings in order to access Spanish transcriptions. Changing your personal language settings only changes the language of the app.
Can I use English Ai at the same time as Spanish Ai?
No. Call centers and departments with their language settings set to “English” who are in supported countries will get their calls transcribed in English.
What happens if I take a call in English in a Spanish Ai Call Center?
Our models will then attempt to transcribe the call in Spanish, resulting in a nonsensical transcript. Recorded audio will not be affected.
Can I use Spanish Ai with Dialpad Meetings?
Not yet, but we are working on it!