Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.
Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.
Let's take a look at what's new from our most recent release on April 16, 2025.
New
Remote Access Control for Dialpad Meetings
Dialpad's Remote Access Control enables real-time screen control, allowing support agents to provide hands-on assistance by directly interacting with the shared screen. This feature is ideal for tasks such as walkthroughs and troubleshooting.
Filter by call ID
We've added a new Call ID filter to Conversation History to help teams quickly and easily find calls for quality assurance, saving time and improving productivity.
This filter is currently in an Early Adopter Program, if you’d like to try it, reach out to your Customer Success Manager.
Improvements
Dialpad Meetings improvements
New Dialpad Meeting enhancements include the addition of a split-screen view for 1:1 meetings and the availability of meeting recaps within Dialpad chat for 1:1 meetings. Not only that, you can now open Dialpad Meetings in a separate window within the native Dialpad application.
Critical bug fixes
Wrap up time bug
A few users noticed their wrap-up time ended earlier than expected. We’ve fixed this.
Warm transfer bug
Some users noticed their warm transfers took longer than normal. This has been fixed.
Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.
Happy Dialing!
Comments
Article is closed for comments.