Dialpad Release Notes 25.12.18

Margaret Beinarovics

Updated September 09, 2026 14:24

Dialpad's desktop app and web portal are designed to live at the center of your business communications, and we're always rolling out product updates containing new features, improvements and bug fixes.

Be sure to update your desktop app, or visit Dialpad's web portal to take advantage of our latest improvements.

Let's take a look at what's new from our most recent release on December 18, 2025.

New

Scheduled messages

Draft and send messages on your schedule and let Dialpad send them at just the right moment, even across time zones, so conversations keep moving while you’re offline.

Dialpad message drafting interface featuring an orange arrow pointing to the send menu button and an orange box highlighting the "Schedule message" pop-up with timing options.

Guest email for accurate Salesforce logging

Admins can require guest participants to enter an email before joining a meeting, making Salesforce record matching more reliable.

Dialpad "Activity logging and linking" settings section featuring an unselected checkbox option to "Require guest email to join meeting."

Core banking data directly into Dialpad

Dialpad now integrates with four major banking cores, giving agents real-time customer info in one place. They can match records, log calls automatically, and handle tasks like card holds or password resets without switching systems, so calls are faster and more accurate.

Improvements

Testing call queue failover

You can now easily test failover from your contact center, department, or mainline settings to ensure you stay connected during outages.

Dialpad "Test Call Queue Failover" pop-up modal displaying testing instructions, domain requirements, and a purple "Start Test" button.

More time-off types in WFM

Clearer time-off tracking with new time-off categories, such as family and medical leave (FMLA), leave of absences, parental leave, and public holidays, helps keep schedules and reporting accurate.

Join a meeting improvement

Hosts can choose whether recording and transcription are on or off as they join the meeting.

Dialpad Meetings pre-join screen with an orange arrow and box highlighting toggle switches for "Record this meeting" and "Enable AI Transcription" above the "Start meeting" button.

Improved meeting controls in the Dialpad Meetings app

Adjust your mic and camera, test your audio, and choose your preferred options before entering the meeting.

Dialpad Meetings pre-join screen with an orange box highlighting hardware control dropdowns for microphone, speaker, camera selection, and audio settings beneath the video preview window.

Critical bug fixes

Outbound call bug

Some users reported that outbound calls switched to a desk phone were rejected when DND was turned on. This has been fixed!

Call recording greeting bug

A few users reported that the call recording greeting played after the call connected. We've fixed this.

Other improvements

We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.

Happy Dialing!