Dialpad WFM is designed to optimize your contact center operations, and we're continuously releasing updates with new workforce management features, improvements, and bug fixes.
Let's take a look at what's new from our most recent release on September 2, 2025.
New
Export monthly WFM performance data
Monthly insights made easy! View and export up to 31 days of WFM performance data to track key agent metrics like adherence and occupancy.
Automated schedule adjustments in WFM
WFM now auto-fills schedule gaps when agent availability changes, no more manual monitoring! This keeps service levels steady and frees admins to focus on bigger things.
Other improvements
We've also fixed some minor bugs and behind-the-scenes functionality, improving your overall experience with Dialpad.
Happy Dialing!
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